Review Time
I work as a care expert for Bluebird Care Stafford, providing person-centred support to individuals in their own homes. My role includes personal care, medication prompts, meal preparation and companionship. I feel the company promotes dignity, respect and independence, which are important values in care. The training and ongoing support help me feel confident in my role, and communication with the office team is supportive when concerns are raised. Although the role can be challenging at times, especially with travel and emotional situations, I feel valued and proud to support individuals to remain safe and independent in their own homes.
I am a client who has spent 6.5 years with the company. I suffer from severe Rheumatoid Arthritis, which limits my mobility. Unfortunately, the situation at the company has become quite challenging. They employ individuals from various countries who lack proper training. For instance, I had a caregiver who was unfamiliar with my needs. Despite having a plan in place, it took her several minutes to grasp what I required. I ended up asking her to leave. I pay a significant amount for these visits and expect a higher standard of service. After I requested her to leave, she contacted the company, and the supervisor urged me to keep her. I reluctantly agreed. When I asked the caregiver to heat my food, she did so, but hours later, I found a lot of water in the sink, which nearly overflowed due to a previous leak. I suspect this was not an accident. Now my sink is completely blocked, and I may need to hire a plumber. It feels unfair to pay for someone untrained and then have to deal with plumbing issues afterward. Additionally, we no longer have rotas, which is concerning.
I worked for this service for three years and couldn't ask for a better company. They provide excellent training, support, and opportunities for advancement. The office staff and caregivers are fantastic, ensuring 100% satisfaction for our customers. I would highly recommend them to family and friends.
We highly recommend this care service. The team has supported our mum for the past two years, giving us great peace of mind. The office staff are responsive and truly listen, while the caregivers are friendly, caring, and compassionate. We feel very fortunate to have found them.
I am a client of a care service in Bournemouth and have been with them for 6.5 years. I suffer from severe Rheumatoid Arthritis, which limits my mobility. The situation with the service has become quite difficult. They employ untrained staff from various countries. I had a caregiver who was not prepared for the tasks, and I had to ask her to leave. I pay a significant amount for these visits and expect proper service. After I requested her to heat my food, she left the sink overflowing, and I may have to call a plumber due to the mess left behind. It's unfair to pay for someone untrained and then deal with additional issues afterward. Also, we no longer have rotas.
From the first phone call to inquire about the agency to the assessment visit and meeting the caregivers, everyone has been understanding and helpful. They recognized the importance of matching the caregivers with our needs and have been very patient and kind.
We have only been using the service for about a month, but the caregivers are wonderful—very compassionate, caring, and above all, kind. They are helpful and take the time to chat with him after completing their tasks, which he appreciates. Excellent service.
I received remarkable help from a caregiver six weeks ago. After a long hospital stay, she became a sensitive and superb companion, while also ensuring my comfort and security. As I recovered, she creatively prepared my meals in an appealing way. Her strict adherence to regulations and caring nature made a significant difference in my recovery. She is truly a credit to the service.
The care my dad receives from the service is excellent. The caregivers communicate well with our family and provide professional, caring support. The entire team is always just a phone call away, and any issues we've encountered have been resolved promptly.
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