Review Time
Hi! I'm from Ukraine. Last year, we bought the AC180, and it's been a lifesaver during blackouts caused by russian shelling. I honestly don't know what we would do without it. It charges super fast, which is a big plus since we only get about 2 hours of electricity each day.
Just last week, we ordered another one, the Elite 100. We're pretty excited about it.
It's a shame the manufacturer doesn't deliver directly to Ukraine - we have to rely on friends abroad to help out.
Order processing is great, shipping is fast and the products are really great quality. To me, the cherry on top is the amazing after-sales service. I had an expansion battery that started causing errors when connected. Bluetti allowed me to send the unit back for repairs and it was returned to me within a week and is working perfectly again.
Order processing is great, shipping is fast and the products are really great quality. To me, the cherry on top is the amazing after-sales service. I had an expansion battery that started causing errors when connected. Bluetti allowed me to send the unit back for repairs and it was returned to me within a week and is working perfectly again.
Have just bought Bluetti Elite 100 and 200 v2 plus one 500W panel for minimum house power backup requirements ie fridge/freezer, internet router, TV, computer/phone charging, kettle and evening lighting (minimum 2 rooms required) following number of power cuts. Note have gas barbecue to cover cooking needs. Have performed ‘dry-run’ to prove equipment works, very simple and quick (5 mins) to plug in the above appliances. No actual power cuts incurred since purchase so nothing further to report.
Hi, I'm from Ukraine! I've been using BLUETTI products for a year now, I'm very satisfied with the products themselves, I won't say that I'm delighted with the prices, but probably the demand dictates valuable! Initially used BLUETTI AC200 MAX then bought BLUETTI AC200 PL thank you for the product!
Update: bluetti arranged another collection of our return, they didn't come to collect. Seeing as how it was collected and briefly lost by a courier - and bluetti advised me I was responsible for returning the items, and that the items might be lost - I no longer have any faith in the company.They are using AI to respond. I can honestly say there were about 10 apologies in the last email alone.Sick of being fobbed off. Also think they are based in china... Not Europe. As they don't reply in the day often.The whole experience has been a disaster. I just want my money back for items which are unfit for sale in my country..... Will update if they ever manage to sort. But my advice is avoid!Bought an apex 300 and other kit totalling almost 3k. It arrived in republic of ireland with EU plugs. There was no mention of this. Yes i could use adapters, but that would have meant buying 6. So I decided to return and buy in UK - so I dont have to. You cant buy from Bluetti UK in ROI, although Bluetti EU were not aware of this.arranged a return. they send booking confirmation for return instead of labels. They arranged collection, but it wasnt done correctly, so the items were lost for a while with courier but returned. I have now asked them to send labels for me to put on for the collection to save issues, they have again forwarded me an order confirmation for the collection - no labels. I have asked for labels again....This has gone on for almost 2 months now. All I want is my money back. They take a day or 3 to reply - so not prioritizing customer service at all. I have even called the office and left urgent messages for them to reply, nothing.Even if I was to keep them, the customer service is SO bad. One email offered a full refund when the items were lost. Then an hour later they emailed again to say they were no longer offering this as the items are high value.Im sorry but check with your managers before emailing the customer maybe? I dont even think they know the difference between ROI and north... Brexit doesnt help this matter. But you cant sell high value items to customers with the wrong plugs on. Its just poor service.Hopefully they will sort this out and I can get my money back to buy again in the UK.If a ROI customer had issues and needed to return an item, this process should have been set up ready for staff to follow. As it is they are just guessing what to do,
Good price/quality ratio. Good product. Purchased the Elite 100 V2 with 100W solar polar. Product is easy to operate, clear app with instructions and can easily be charged wit a solar panel. Although I have only 1 panel, still got 65W out of 100W on a cold sunny winterday. Purchase online is simple, good delivery in sturdy packaging. 5 year warranty is excellent.
This is the third time I have purchased from bluetti and I can honestly say there fantastic there service and customer service and products are brilliant they helped me when I had an issue with there website and sorted it out within 2 days thanks guys I cant reccomend u enough 5 stars 🌟🌟🌟🌟🌟
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