Review Time
Customer support does not exist. I bought a lathe and needed help wiring it to 220v, but received no response. The speed range label was incorrect, and my request for a replacement was met with laughter. After a year, the compound screw broke, and I've been waiting two years for a replacement. Recently, the switch broke, and when I called, the representative struggled with English, and the part wasn't even listed in their schematics. A week later, still no follow-up. If you're not skilled with electrical work, do yourself a favor and invest in a quality machine with good customer service.
I spent almost $3,000 on an order. It was shipped without a tracking number. When I called to check on it, the representative gave vague answers due to phone issues, and when I sought clarification, I was shouted at and hung up on. This was my first and last order.
They stopped responding to emails and calls after I bought a hydraulic lift table. The lowering cable broke during setup, and I can't replace it due to the design. They won't respond to my requests for help. Poor products and zero customer service after the sale. I've been trying to get help for three weeks.
I placed an order and received a reply a week later saying they were out of stock, with no refund issued. I was told I had to request a refund, and after multiple calls, I finally got it, but a month later I'm still waiting for the money.
This is the worst customer service I've ever encountered. They provide no answers regarding order statuses, only apologies. A month after canceling an order, they tried to send it to me without refunding it. It took them two months to ship my order.
I would give no stars if possible. I ordered an item that was supposedly in stock. After waiting nearly a month with no shipment, I requested to cancel. They promised a refund, but I didn't want to wait. A quick call to my credit card company resolved the charge.
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Bolton Tools is known for manufacturing only top-notch metalworking machinery & tools. Our product line includes metal lathes, milling machines, CNC lathes, band saws, lifts, shears and much more...
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