bookabach.co.nz

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1 Based on 21 reviews

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21 Reviews

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Gordon Thorogood
My daughter booked accom, turned up and told the key was locked inside and she was offered other acc

My daughter booked accom, turned up and told the key was locked inside and she was offered other accom that she also had to pay for. Call centre is run out of a country where English is not the first language so be prepared to spell everything 3 times. JUST DON'T DO IT. It may look great or cheap but it's a scam.

1
Date of experience: Feb 19, 2026
Gordon Thorogood
DON'T DO IT, IT'S NOT WORTH IT!

My daughter booked accom, turned up and told the key was locked inside and she was offered other accom that she also had to pay for. Call centre is run out of a country where English is not the first language so be prepared to spell everything 3 times. JUST DON'T DO IT. It may look great or cheap but it's a scam.

1
Date of experience: Feb 19, 2026
Vicky Pavlovich
DON'T USE BOOKABACH FRAUDULENT ACTIVITY OCCURS ON THIS SITE

I booked a bach for 4 nights for $3700 I was told that the bach wasn't available but then got a message that I was booked at the same house for 2 nights (not the dates I had requested) and the cost would be $25,000. I phoned to get it cancelled and was told they couldn't do anything as my booking was made by me and if I wanted it removed I would have to contact the host. I had to cancel my credit cards to prevent being charged $25,000. ALARMING FRAUDULENT ACTIVITY DON"T USE THIS SITE TO BOOK

1
Date of experience: Feb 09, 2026
James
This company need to be prosecuted for…

This company need to be prosecuted for the ruthless scams they produce,Last night I booked 6 nights at a Bach that cost me $3100.00 which was taken out of my account after booking confirmed only to find out in the morning that it wasn’t available. I had to contact them and confront them for their error agreeing to a full refund. They refunded $2600.00 and I lost $600 for their error. This is pure evil and I can’t believe they are still operating with the amount of evidence here.I will 100 percent follow this up.

1
Date of experience: Jan 28, 2026
Demigod
Massive scam site

Massive scam site. They don't help at all, slow to respond and don't assist

1
Date of experience: Dec 20, 2025
Janke van der Vyver
a poor agregator, use the originals like expedia instead

I found out the hard way Bookabach is just an agregator for third parties such as expedia. This means that there is no consistency between the information shown for the same property, there ability to manage changes are non existent and can cost you. They will push any issues with their own bookings to the host (who has no control) and throw their hands in the air with any other change issues. Use at your own risk!

1
Date of experience: Dec 12, 2025
Jennifer
Didn't get a full refund

I didn't get a full refund after my reservation was cancelled by the host as "the dates aren't available". The amount I was refunded was $86.68 short of what I paid just a day or so earlier. Why do I have to lose money despite this being bookabach's error? Avoid at all costs.

1
Date of experience: Oct 25, 2025
Blair Campbell
Host said hadn't received booking

Host said hadn't received booking. Bookabatch said not their problem, couldnt talk to anyone there , long waits for response, I was lucky, I received a refund through the cancelation process within the policy timeframe, this was not something they suggested. Absolute crap, won't go near them again.

1
Date of experience: Oct 16, 2025
Laurence
Deserves less than one star.

Deserves less than one star.Horrible site. This was not the hosts fault but this useless site

1
Date of experience: Jul 05, 2025
Scam company

Scam company. Promise 100% refund and then refuse to honour it. Impossible to reach anyone and have anyone take accountability and resolve anything. Actually got a chat agent confirm to me in writing today that it is a scam! Host was pretty rude too but thankfully not staying in their property.

1
Date of experience: Jul 02, 2025

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