Review Time
I joined BookBite six days ago as an independent KDP publisher to promote a title. After initial submission I was asked to provide a recent Amazon review, which I did. Four days later my resubmission remained unapproved despite follow-up emails (I have screenshots). When I next logged in my account was abruptly banned with no explanation or prior warning.This level of service is unacceptable. Slow responses, opaque decision-making and sudden suspensions destroy trust and waste authors’ time and effort. I asked for clarity and reinstatement and expect a prompt, transparent resolution or a full explanation and refund.Authors: proceed with caution. BookBite, please contact me immediately to resolve this. I’m happy to share documentation on request.
When manually changing my plan, I accidentally paid twice; the support team quickly noticed this and refunded me for the duplicate payment before I could even reach out to them about it. Integrity is one way to keep a customer for a long time. Kudos to the Bookblaze team for that 👏
Since posting the review below, I have been contacted by Bookblaze and I am delighted to see that my faith in Bookblaze is confirmed. The problems I have been experiencing are partly my fault because I am not very IT sophisticated! The Bookblaze representative sent me very specific instructions that I could understand and I have now been able to access the part of the site where I can add the dates of my free download promotion of my book. Therefore, I want to thank Bookblaze and highly recommend the organisation for managing book reviews very effectively.Thank you all at Bookblaze. I am very happy to give you 5 stars! I would like to give Bookblaze 5 STARS, because all the reviews I have had for my book have been efficiently handled and there have not been any big issues. However, I am only giving BookBlaze 2 stars because the website is not very clear when it comes to announcing that I am organising a promotion to download my book for free on KDP. I asked the "helpdesk" how to do it and the answer was totally unclear and after much searching, I still did not find where to announce the dates of the free download.I am going to do another free download of my book 29 and 30 July 2025, and I am once again stuck, because there is no obvious place to announce this. Perhaps someone can help me find it!
I have a love-hate relationship with this website. In the trial period, I have gotten several reviews on 2 of my books. I also reviewed other people's books and genuinely read every word of them. Several days later, I see my coins supply decreasing, until it eventually fell to negative. The reason was "Discrepancy." Upon contacting support, apparently I cannot use my Kindle Unlimited and post my reviews through it for the Verified Purchase books. However, the prices listed for those books matched the price of Kindle Unlimited, not the paperback version of these books. This was the case with at least 5 books I have reviewed. The Customer Service response I received is that I should have cancelled these tasks upon noticing the price discrepancy. But this recommendation is too late! as I have already fully read those books and invested my time and energy. Also, this shows that when books get approved on this platform, they are not truly cross-checked with the Amazon listing price, which creates this problem. I'm genuinely frustrated as I now have lost over 5000 in coins, for BOOKS I HAVE REALY READ AND REVIEWED!The "love" part of my relationship with bookblaze is that I like that I can put up my book for paperback purchase, the ability to get video reviews, the ability to choose the marketplace, and the speed with which my books got picked up. I don't, however, like the request option, the limit of 2 books chosen at a time, and not able to submit the review link after it's live on Amazon (this also resulted in back-and-forth emails for verification and refunding coins). These are simple things that can be easily adjusted on the bookblaze website to improve usability.
I made a payment for a yearly subscription ($240), and soon I realized there are barely any books to review other than verified purchases. I requested for a refund as that wasn't what I had originally expected, than the customer service simply said "it's over 48 hrs window and they can't refund". They have no desire to make the service better.
If I could give 0 stars I would. didn’t want this subscription. I was buying something on another site and it somehow took my details and charged me. I tried to cancel the so called free trial but no one answers the phone or emails, I’m not even interested in trying to use this site. Scam and waste of money. It was very hard to then work out how to cancel the subscription I did not want. They did not refund me either.
At first it was a surprise that I can't take any books to read before I uploaded my own book and before I provide a link to my review on Amazon. That was a surpise. Secondly, I provided a link for a review and proof that its my account but a day has passed and my account has still not been validated. Customer support on the website doesn't respond at all, no feedback from the service. I have a trial period and part of it is basically being spent on a feedback from the service. So they actually steal your trial period from you. I am already looking for an alternative. At the end of the day - they banned my account due to this review (I edited it just now). Please think twice before using this service.
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