Review Time
I placed the order and in two weeks arrived to Slovakia. Communication with the Bottega related to my order went smoothly. The products are high quality and I absolutely recommend Bottega Verde. Many thanks and I wish you many satisfied customers :-) Regards Michaela
Horrible customer support service. I placed an order one week ago and the order status remains "processed". I haven’t received any updates on my order and any tracking number. I enquired through Facebook and Instagram turned out there’s no reply! I just sent an email to them and see if they’ll care about their customers. I would suggest don’t buy their products online otherwise you pay for nothing!
One week ago I made an order, they took my money and never heard again from them. I wrote them 2 times to find out about my products but nothing. How can this things happen nowadays when all you can do is shop online? I should have read the reviews first.Update. I wrote to customer service according to their message 3 days ago and I still get no reply. I would say save your money and don’t buy from an irresponsable company. I love their products but I’m not rich to give them My money away. I’m so disappointed.Update 25/03 my package never came, since I paid through PayPal I escalated the issue and I ask for a refund which I got. Products are nice too bad I cannot buy from them online ever again.
I am a regular client from this company before. I spend nearly 50 Euro every time. I ordered my products from 26th of October to Ireland. I got my email from the post office on 3rd of November. Now nearly three weeks later, my products is not arrived yet. I went to AN post , they said the tracking number is only for Italian post. Before it takes two or three weeks, even in lock down. now its nearly a month. I wrote to the client service, it just say I will check for it. At least tell me where it is, it is really bad service.
Absolutely the worst company I have ever dealt with. I placed an order on 14th April and today being the 12th of June I still have not received the order or a refund despite numerous e mails to them..be warned DO NOT BUY FROM THIS COMPANY JUST AWFUL SERVICE. .and no come back they just keep telling me my order is with the courier and should be delivered in.next few days !! But they don't tell you who the courier is. They honestly do not deserve even one star. ..!!
Ordered january 6, waited for three weeks. Then I finally contacted customer service and waited another week for a reply only to say that my order has been cancelled due to an accounting error and told me to order again. I asked how long it would take to ship and never got and answer back. Terrible experience and awful costumer service. I took my business elsewhere. I've been ordering online for years and this is the first time I didn't receive my order and they didn't even bother to notify me about it until I asked.
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