Review Time
Excellent logs that burn efficiently without spitting or turning to ash too fast. They provide great heat. The packaging is of high quality, wrapped in sturdy plastic bags and housed in cardboard boxes. Plus, delivery is complimentary! Highly recommended!
I am incredibly frustrated with my recent experience with this service. I had been receiving a bi-monthly delivery of sawdust for my small pets through an online platform. This order was supposed to be 20 kg of compressed sawdust. However, my latest delivery, which comes every two months, arrived in a much smaller package that was noticeably lighter and not compressed at all, despite the platform still listing it as 20 kg. After attempting to follow the returns process on the platform and being directed to contact the supplier directly, I found it impossible to reach them, which led to a frustrating cycle. I ultimately decided to reach out to the company directly. When I explained the situation to an employee, she offered no apology and merely stated, "We changed our Supplier two months ago." I requested a refund, but she informed me they could only provide a 20% refund. When asked about sending the product back, she eventually agreed but didn’t clarify that I would receive a full refund if I did so, which I had to press her for. Her attitude was condescending and rude, and she failed to explain anything about the return process. After a lack of communication from her, I was connected to another representative who also did not apologize for the error and I had to extract information about the returns process from her as well. I was told I would receive a confirmation for the return, but that has not happened. I waited all day and cannot contact the company because they are closed until Friday. This experience has been utterly unacceptable.
I can't commend the level of service enough; it was truly exceptional. The logs were delivered the very next day after placing the order, even during the Christmas season. They will definitely be my preferred choice for logs in the future. Additionally, they have a loyalty program that allows you to earn discounts with every purchase.
I bought some heat logs from the company. Fantastic price and quick communication from their office. The only downside was the service from their chosen courier, which had missed delivery dates and provided misleading tracking information. The courier was very poor.
I cannot praise the service level more highly than absolutely superb. The logs were delivered the day after the order was made, even during the Christmas season. They will be my go-to for logs in the foreseeable future. Plus, they also have a loyalty program that provides discounts accumulating with each purchase.
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