Review Time
Very easy straight forward process from start to finish purchasing a car! Adrian was very professional and helpful throughout the process, a pleasure to deal with! On arrival to collect the car the car was presented well. Would highly recommend Bournemouth cars and a huge thanks to Adrian!!
Very easy straight forward process from start to finish purchasing a car! Adrian was very professional and helpful throughout the process, a pleasure to deal with! On arrival to collect the car the car was presented well. Would highly recommend Bournemouth cars and a huge thanks to Adrian!!
I recently bought what for me was an expensive car. Adrian made the whole process very easy, offered a fair price for my part exchange and carried out the work I wanted on the new car with no quibbles. Very happy with my experience at Bournemouth Cars and recommend Adrian.
Very pleased with my experience with Bournemouth Cars. They had the type of car I was looking for in stock. Very nice guy to deal with and very helpful. A good fair deal was done with my part exchange so overall No Worries I would highly recommend them if you were looking to upgrade your car. Many Thanks *****
I recently bought a car from Bournemouth Cars and they went above and beyond to assist me. Firstly wanted to say I have been in the motor trade myself for over twenty years, and I know even with the best intentions its not always the easiest, cars are complex and they can and do go wrong. Having travelled all over the country at times in the past to go see cars, it can often be a frustrating experience. Not so with Bournemouth Cars. I called that morning about a vehicle and Adrian told me it was still available, so I set off. Unfortunately on the way there the weather turned awful, not the best for viewing a car. Soon as I arrived the sun came out...Adrian greeted me and very kindly dried down the car so I could see it better in detail. He was extremely relaxed, and allowed me to look over the car in great detail for a long time. He was never pushy, never hung around watching me, just kindly let me get on with it. I must have looked over the car for a good hour and never felt like I was being rushed or hassled. A welcome start! He then let me take the car out myself, for a good 40 odd minutes, so I really felt like I got to have a good overview of the car. We came to a deal and I travelled back a few days later to collect it. Unfortunately on the way home it became clear there was a bit of an issue with the car which only became apparent at higher speed than I was able to previously test it for. I contacted Bournemouth Cars the next day after having had the car initially inspected on my way home. They were extremely courteous and within 48 hours had arranged for a part replacement, and drove it down personally so that I could get he car back on the road. Throughout Joe and Adrian were extremely attentive, and clearly wanted to put things right as soon as possible. The level of service I received was fantastic, and they went really above and beyond to sort it out for me. I know there are many dealers out there who I would have had to fight with to get a resolution, not so here. I don't think you could find a more friendly, welcoming and trustworthy dealer. I sincerely and wholeheartidly recommend them.
They say that the true measure of a company is how they react when things go wrong. Bournemouth Cars did not disappoint. We had an unexpected issue with our Q5 after we collected it. Adrian and Joe were fantastic. No drama, they arranged to get the car back to a local specialist, who assessed and fixed the problem. First class service.
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Bournemouth Cars is an independent used car retailer in Bournemouth.
Founded in 2012 with a passion for motoring and supplying quality used cars, we pride ourselves on offering exemplary customer service. Our two founding directors have a combined 35 years experience within the motor trade and family backgrounds running 3 generations deep. We believe in constant evolution and are proud to deliver a modern-day experience to our customers and their buying experience.
Customer satisfaction is of the upmost of importance to us all here and as such we are now Dorset’s only AA approved dealer, a fact we are extremely proud of.
Every vehicle is first hand inspected by the AA on our premises by them, warrantied by them thereafter, giving not only you but us the confidence that we have done our upmost in preparing your new car for its new home.
Being sticklers for preparation in this manner and our desire for genuine customer service, this has driven a whole host of customer 5 star reviews and subsequently nomination’s and awards have followed, namely;
Auto Trader - “Highly Rated Dealer” award in 2019, 2020 & 2021 for our customer service.
Car Gurus - “Top Rated Dealer” award in 2018, 2019, 2020 & 2021 for our overall reviews and customer satisfaction.
Over the years we have become very well known in our local area for our customer service and quality of vehicle along with the work we do in the local community. Any short journey around Poole and Bournemouth you will see the number plates of our previously sold vehicles on the road. In recent years, online business and nationwide delivery mean the majority of our business is now outside of the local area.
We are fully approved and regulated by the FCA (Financial Conduct Authority) and as such are entitled to discuss and offer you the very best finance packages available on the market today in order for you to fund your new car. Partnering with Quick Car Finance and Close Brother’s Motor Finance to bring you these finance packages.
2021 gave birth to expansion at our preparation centre too, in the form of additional workshop space and a body shop. Enabling us to keep virtually all of our servicing and preparation in house at our facilities in Poole. Giving us more quality control over these aspects and satisfaction.
In 2022 we have excitedly become a new car dealer too in the form of the brilliant fully electrical small car manufacturer, MEV. Offering brilliant options for fully electric cars and vans - details of this can be found under “New Cars” in our menu.
Finally, we really do appreciate the time you have taken to read “about us” and our business, as always we strive to do better in any which way we can and realise we are not perfect. So please, we welcome your feedback or constructive criticism on any aspect of our business accordingly however big or small if you feel we could improve.See more
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