Review Time
It took an excessive 14 months to replace a part for the captain's chair, making the seat unusable. Additionally, they kept my boat for over 6 months, denying me, as a disabled veteran, my only source of relaxation and peace, due to a warranty issue that should have been resolved much sooner.
It took an astonishing 14 months to get a part replaced for the captain's chair, rendering the seat unusable. Furthermore, they held onto my boat for over 6 months, depriving me, as a disabled veteran, of my only source of relaxation and peace, all due to a warranty issue that was supposed to be resolved in 40 hours.
I bought a brand new boat a couple of months ago, and the motor failed, leaving us stranded. The motor was defective at the time of purchase, and it has been in the service center for weeks now. Communication has been lacking, and I was recently informed that the necessary part is backordered. I've only had this boat for a short time and feel deceived. I'm considering legal action.
***Brief version*** If you’re considering financing through them, don’t just walk away—RUN! Do not fill out a credit application! They won’t even provide you a copy for your records! Unbelievable! **Long version** Despite their polite demeanor, I was misled into signing a dealership credit application that they claimed would not affect my credit score. This was completely false; my score dropped immediately. They also ran my credit without my consent, despite my explicit instructions. After multiple conversations trying to resolve this, I was met with resistance from the owner, who insisted this is their standard practice. It was incredibly frustrating. I have documentation to support my claims. The credit application does not even state that I consent to them running my credit with lenders. The owner made bizarre comments during our conversation, which seemed irrelevant to the issues at hand. I’ve been told repeatedly how great they are, yet my experience was anything but satisfactory. I will be looking for a more reputable dealer, even if it costs me more money. Save your credit score and avoid the drama—take your business elsewhere!
This establishment is a terrible place to do business; deceptive practices seem to be the norm. My experience purchasing a new motor was so disappointing that I'm having my attorney review the paperwork for potential claims against them for deceptive trade practices. It was absolutely appalling.
I bought a pontoon based on the dealership's integrity. We requested a delay in pickup due to family illness, and were assured that the boat would be thoroughly checked. However, upon pickup, we faced multiple issues, including loose bolts and canopy damage. The follow-up communication has been poor, and despite assurances, no parts have been sent as promised. We were never advised to bring the boat back for inspection. This has been quite disappointing.
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