Name: builtforathletes.com
Telephone: 000000000
Rating: 4.3

mhia mouat Guest

I purchased a 25l back back in November 2024. The bag ripped within three months. I contacted Anasta

I purchased a 25l back back in November 2024. The bag ripped within three months.
I contacted Anastasia from BFA customer support, who denied sending a new bag or a refund but offered 25%. Anastasia claimed the rip was due to "user error".

25% off of £115 is not enough for a faulty product.

Date of experience: Jan 26, 2026

Chris De vos Guest

1 month ago

Simply the best

Date of experience: Jan 20, 2026

An Guest

1 month ago

Expected much better quality

For the price, I’m honestly disappointed with the quality. The stitching looks cheaply done and overall the backpack does not feel premium at all. It’s comparable to much cheaper products from sites like AliExpress.It also has a strong plastic smell, and in many places you can see where costs were cut in materials and finishing. If I hadn’t already removed the label, I would have returned it.Positive points: the size is good and the backpack is practical and well laid out.Still, for this price point I expected much better quality. I would not buy it again.

Date of experience: Jan 20, 2026

Alida Grobler Guest

1 month ago

Obsessed with my new Winter White Pro…

Obsessed with my new Winter White Pro series bag 🤩 best purchase I have ever made. Never been so excited for something to be delivered.

Date of experience: Jan 16, 2026

Customer Guest

1 month ago

Still have not received the gloves

Still have not received the gloves, very disappointed. Would like a refund please

Date of experience: Jan 15, 2026

Glen Kee Guest

1 month ago

Great customer service response ♥️

Great customer service response ♥️Great product and the stickers are a great addition 💪🏻

Date of experience: Jan 12, 2026

Louisa Kean Guest

1 month ago

Brought a gift voucher and had a…

Brought a gift voucher and had a problem and it was solved upon them receiving my email

Date of experience: Jan 12, 2026

Rebecca Guest

1 month ago

Great tote bag

My tote bag is absolutely fabulous! It has so much space is light and designed really well. I have always had a rucksack from BFA and wanted a change. The bag is well made, strong and the quality feels great.

Date of experience: Jan 12, 2026

Paul Bruckshaw Guest

1 month ago

Product returns and refunds are way too…

Product returns and refunds are way too slow. Product return acknowledgement received 3 to 4 days ago yet no refund raised as yet. Online process is too slow for me to recommend purchasing from BFA.

Date of experience: Jan 11, 2026

Mr Brar-Beach Guest

1 month ago

I paid for next day delivery

I paid for next day delivery, but the product did not arrive within the specified time frame I had paid for. The bag did not feel as though the quality matched the price.