Review Time
I had high hopes for this store but I feel so let down. I tried to make an order several amount of times and it wasn’t working. Registering with Bullion Giant and making a payment deemed to be so difficult. In the end, I chose to “pay securely via my bank app” (this meant a bank transfer to bullion giant as a beneficiary). My money was taken out of my bank account and the website stated that the payment had failed. No authorisation or confirmation was sent to my email because an account wasn’t even created. The order didn’t go through although my money was taken. I tried to contact via chat but I was told that the team are closed until Tuesday due to Easter bank holiday. However, I did eventually receive an email from a colleague saying that no order was found. I had to phone my bank to get the payment reversed and luckily in this case I was able to. Had it gone out into pending transactions and not as a faster payment, it would’ve caused me even more trouble. I doubt I’d be using this website going forward. Update:Bullion Giant violated Trustpilot guidelines by requesting me to remove my negative review. Following my refusal, the company wrote a response to my review that was illegal and harmful and threatened me that they would go to Trustpilot (which they didn’t do). I was then the one who decided to open a case with Trustpilot to defend myself and my reputation following their slander. Trustpilot conducted an investigation using all the evidence provided to them and temporarily hid my review, along with the companies response. Trustpilot concluded the investigation with: “Following our previous communication and a thorough investigation into the company’s reply to your review, we would like to inform you that their response has now been removed as it was found to contravene our guidelines on defamation. The reply is no longer visible to the public. Additionally, we’re pleased to confirm that your review has been reinstated and is now shared on the platform once again. Your experience is one that resonates with many others, and we truly appreciate your contribution in helping others make informed decisions.”The business has since posted a second response after the first one was removed by Trustpilot. Everything they have responded with is a contradiction to their initial response and how they dealt with the situation. They are dishonest and fake, I would recommend avoiding them at all costs.
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