Review Time
Amazing customer service! Easy to get in touch with. They have dedicated WhatsApp number that you can get in touch with any enquiries or in regards to the order and you receive quick response. The customer service on the telephone number is also great, knowledgeable and helpful. They offer collection service (where you can pick up order) which means you don’t need to relay on delivery partners (which is outside of companies hands as it is handled externally). Would highly recommend this company as they offer one of the most competitive prices.
I wrote two emails requesting additional information. But no replies! Contacted them through their chat facility, and was promised a follow up call. Again, they completely failed. Unfortunately the customer service is completely lacking. I really don't understand why they don't reply to emails or customer queries, or how they believe that this would encourage purchases.EDITTheir response is completely false. I checked all my email folders prior to writing the review. There were no responses to either of my emails. Incidently I have all filters turned off on my emails to ensure I receive them all. My email also asked how you expect to attract new customers? Especially when your quoted delivery times are days later than your competitors. To be honest, it was bad enough you didn't respond, but then to be dishonest about it, really? Just to be clear, UKbullion, which is part of your same group, are inflating prices to give a discount? Then why are they generally priced around the same as yourselves? Please, be clear about your answer, let's be completely transparent.
First purchase from this company. I was not sure what to expect but was pleasantly surprised.Great bar at reasonable price. Above and beyond communication even after normal working hours. Nice free chocolate with delivery which was fast. Much quicker than The Royal Mint who have left me waiting a long time for there over priced items.
I recently ordered from BullionGiant.com and I couldn’t be happier with the entire experience. The website is easy to use, their selection is fantastic, and the prices are very competitive compared to others I’ve seen.What really impressed me was the personal touch. Miraj and the team went above and beyond to answer my questions and make sure I felt comfortable with my purchase. Their professionalism and genuine care made the whole process stress-free.My order arrived quickly, securely packaged, and exactly as described—which gave me complete peace of mind. It’s rare to find a company that delivers both great products and such outstanding service, but BullionGiant.com truly does.I’ll definitely be coming back for future purchases, and I highly recommend Miraj and his team at BullionGiant.com to anyone looking for a trustworthy bullion dealer.
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