Review Time
I booked an end of tenancy clean. Not only did they ask to change the time at 9:30 in the evening the day prior and tell me not to be late... They then proceeded to be 3 and a half hours late. I was promised a partial refund at that point on the phone by the person who has text to change the appointment. Funnily enough they failed to confirm that point in writing when I asked.
They then called to say they couldn’t clean the floor as my partner requested. The words they used was ‘scrub’. I asked what they meant and they said they didn’t have the correct equipment with them. (To be clear I had no carpets). I was unclear and asked them to confirm if they will be sweeping hoovering and cleaning the floor and they confirmed they would be. (I have that part in writing). Yet when retuning the next day it was clear that the floor had dust on it so hadn’t been cleaned at all in parts and they had not cleaned the kitchen properly at all.
I have sent emails of a formal complaint with pictures and have had no response to that and a follow up email for over a week. So much for their 7 day re clean guarantee and 100 satisfaction guarantee.
Having read their response to a previous 1 star I can confirm that I am very much a real paying client, if we are going to go there.
My advice, do not pay in advance and use a reliable service that actually responds to their customers, is organised and understands what an end of tenancy professional clean actually is.
“I’m extremely happy with the cleaning service. The team was punctual, professional, and very thorough. Every room was spotless, and they paid attention to the little details that really matter. Great communication and excellent results—I’ll definitely be using them again and recommending them to others.
I had an exceptional experience with the service. Everything progressed seamlessly from start to finish, and the support was exactly as promised. Communication was clear and professional, and the entire process was quick and straightforward. I’m very pleased with the overall quality and would certainly recommend this service to anyone seeking reliable and trustworthy assistance.
I am addressing the response provided by the service to my initial comment. All their replies were, in fact, false. After reviewing all my correspondence with them, I confirmed I hadn’t missed any emails. The shower door was not broken, I did not agree to the alternative time, and I requested maintenance to arrive between 8:30 and 9:00 am, not at 7:00 am. I also submitted an inventory report indicating insects found in the blinds, but I never received a response and was not offered any resolution. As a result, I was charged by the landlord to re-clean the property before it was re-let. Naturally, they would defend themselves and shift the blame onto me, but those statements are entirely untrue. The company is unethical and inadequate.
Fantastic work today with the relocation and cleaning. I received a complete quote and detailed breakdown of the service via email at a very fair price. The booking team was exceptionally polite and helpful, and the cleaning staff did an outstanding job. Thank you so much! ❤️
Fantastic work on the house today with the moving and cleaning. I received a full quote and detailed breakdown of services via email at a very reasonable price. The booking team was very polite and helpful, and the cleaning staff did an exceptional job. Thank you so much! ❤️
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