Review Time
Alex was great from the very beginning. Quite knowledgeable about the whole process and honest enough to let us know when he needed to check to get us the exact answer we needed to our questions. The tradesmen were very efficient and were done within the time they said they would be. We're also very happy with their installation of our Heat Pump - very neat and respectful of our property. Would recommend Carbon Savers to anyone wanting to install a Heat Pump.
We had the absolute pleasure of dealing with both Michael and Ash from the sales team. What we liked best about the experience was we were dealing with friendly, kind people that actually cared about our needs, as opposed to just trying to lock in a deal for themselves. We were able to build rapport with Michael and Ash on a personal level prior to talking about business, which showed that they were kind and helped us trust them and the company.
The installers were much the same. Very professional, but personable too. They were efficient and worked well as a team.
We are so happy with our new system and we would highly recommend Carbon Savers to anyone. Special mention to Michael and Ash (sales team) and Troy (and team) the installers. You guys are AMAZING PEOPLE, and Carbon Savers and anyone that deals with you are so very lucky.
Thank you all so much!
The entire process, from my initial request to the completion of the job, took under three weeks. Given the proximity to the holiday season, I was quite pleased with the efficiency. The customer representative kept me updated throughout, providing solutions that matched my needs, with consistent feedback on the tradespeople's arrival times and follow-ups on the job's progress. The installation team communicated well regarding the job requirements and creatively overcame several challenges.
I was very satisfied with my experience with the company. The representative was extremely helpful, explaining everything along the way and arranging rebates quickly and efficiently. The installation team arrived on time, was polite, and conducted themselves very professionally. I would recommend the company to anyone.
The Heat Banks have proven to be a fantastic asset. The installers were very professional and made the installation enjoyable. The sales team was understanding and patiently guided me through the operation and benefits of the heat banks. These units replaced three costly gas hot water units, and I have absolutely no regrets. The Heat Banks are outstanding.
I had a wonderful experience getting my new hot water service installed. From my initial conversation with the representative, who was delightful, to the booking process and the installation team—everyone provided exceptional customer service that was both warm and professional.
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