carbonsavers.com.au

4.9
4.9 Based on 41 reviews

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Average Rating

4.9

/
5

41 Reviews

5 Star
96%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

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Review Time

Mary Bond
Alex was great from the very beginning. Quite knowledgeable about the whole process and honest enoug

Alex was great from the very beginning. Quite knowledgeable about the whole process and honest enough to let us know when he needed to check to get us the exact answer we needed to our questions. The tradesmen were very efficient and were done within the time they said they would be. We're also very happy with their installation of our Heat Pump - very neat and respectful of our property. Would recommend Carbon Savers to anyone wanting to install a Heat Pump.

5
Date of experience: Feb 24, 2026
We had the absolute pleasure of dealing with both Michael and Ash from the sales team. What we liked

We had the absolute pleasure of dealing with both Michael and Ash from the sales team. What we liked best about the experience was we were dealing with friendly, kind people that actually cared about our needs, as opposed to just trying to lock in a deal for themselves. We were able to build rapport with Michael and Ash on a personal level prior to talking about business, which showed that they were kind and helped us trust them and the company.

The installers were much the same. Very professional, but personable too. They were efficient and worked well as a team.

We are so happy with our new system and we would highly recommend Carbon Savers to anyone. Special mention to Michael and Ash (sales team) and Troy (and team) the installers. You guys are AMAZING PEOPLE, and Carbon Savers and anyone that deals with you are so very lucky.

Thank you all so much!

5
Date of experience: Feb 10, 2026
Nia Smith
Exceptional assistance from the representative

The representative was incredibly helpful, friendly, and knowledgeable about the products. I highly recommend this service. The government rebates offered were also a great value, and the service was fast and efficient.

5
Date of experience: Dec 11, 2025
ShocoWhite
Efficient service from start to finish

The entire process, from my initial request to the completion of the job, took under three weeks. Given the proximity to the holiday season, I was quite pleased with the efficiency. The customer representative kept me updated throughout, providing solutions that matched my needs, with consistent feedback on the tradespeople's arrival times and follow-ups on the job's progress. The installation team communicated well regarding the job requirements and creatively overcame several challenges.

5
Date of experience: Dec 11, 2025
Reginald Howard
Effortless and quick installation arrangements

Arranging hot water and split system installations was incredibly straightforward and fast. The responses from the support team were excellent and timely. The installers were also enjoyable to work with.

5
Date of experience: Dec 03, 2025
Laurie Taylor
Very satisfied with my experience...

I was very satisfied with my experience with the company. The representative was extremely helpful, explaining everything along the way and arranging rebates quickly and efficiently. The installation team arrived on time, was polite, and conducted themselves very professionally. I would recommend the company to anyone.

5
Date of experience: Dec 03, 2025
Bertram Adams
Excellent service

It was really easy and quick to arrange the installations for hot water and split systems. The responses from the support team were prompt and effective. The installers were also great to work with.

5
Date of experience: Dec 03, 2025
Rosalyn Adams
Unique Heat Banks

The Heat Banks have proven to be a fantastic asset. The installers were very professional and made the installation enjoyable. The sales team was understanding and patiently guided me through the operation and benefits of the heat banks. These units replaced three costly gas hot water units, and I have absolutely no regrets. The Heat Banks are outstanding.

5
Date of experience: Dec 02, 2025
Regina
Wonderful experience with my new service

I had a wonderful experience getting my new hot water service installed. From my initial conversation with the representative, who was delightful, to the booking process and the installation team—everyone provided exceptional customer service that was both warm and professional.

5
Date of experience: Nov 27, 2025
Adolf
Appreciation for professional service

I appreciate the professional and patient customer service, as well as the swift installation of the heat pump. Truly amazing service!

5
Date of experience: Nov 24, 2025

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