Review Time
I bought a year long policy for peace of mind when renting a car in Spain. I had to make a claim which was handled smoothly. Customer service was helpful throughout. Would definitely use them again.
The team was very responsive. You need to be patient throughout the process, but you will always receive a quick reply from CarInsuRent. I am very happy with their customer service and claims department. They were kind and supportive the entire way.
CarInsuRent provided outstanding service!As an annual account holder, this was my first time submitting a claim, and I was highly impressed.I filed a claim after a rental company tried to charge me for a small, questionable dent. The team handled the dispute swiftly and professionally. They secured the full claim amount and transferred the funds very quickly.Great communication and truly excellent customer protection. Highly recommend!
Great experience! We were going to rent a car from Europcar in France for 3 weeks. I needed excess coverage. I was hesitant when I first looked into CarInsuRent. I am always afraid to fall for an online scam or for companies that will find the small print to explain to you why they do not need to pay you. After looking at reviews online, I decided to go for it. When returning the car, we had a scruff for which Europcar charged something like 600 Euro (damage + admin fee)! I contacted CarInsuRent right away, followed instructions, and provided the requested information.Not only did they pay back the entire amount that I was charged without giving me any hassle whatsoever, but the service was great. They were helpful and super responsive (email). They pay via PayPal who do take a fee, but that is per their policy. Overall, it was a great experience. I was pleasantly surprised and will take them again if needed.
I’ve had to submit two claims in a short period of time, and both were handled by CarInsurent with impressive speed and professionalism. Most recently, I was charged by a rental company in Menorca for what was clearly pre-existing damage, and CarInsurent not only approved my claim quickly but also provided clear communication and support throughout the process.Their team was responsive, transparent, and genuinely helpful—making a frustrating situation much easier to deal with. It’s reassuring to know that they stand behind their policy and advocate for their customers when rental companies use questionable tactics.Highly recommended for anyone looking for peace of mind when renting a car. Thank you, CarInsurent!
I had an excellent experience with this company. The communication was fast, clear, and very professional. Even when we had to unexpectedly cancel our booking, they went above and beyond to assist us and tried to find the best possible solution.Their customer support is truly outstanding – friendly, helpful, and reliable. I would definitely recommend their services to anyone, and I’ll be happy to book with them again in the future.
very happy with communication, with their care and ultimately with the fact that they deliver. regrettably, I have had a few minor claims over the years, always related to scraping car during parking or similar. They have consistently stood by me. And communication has been friendly and professional. I am glad to continue working with them. trust in an insurance company is crucial, especially as many try to get out of paying. These guys don't. They're dependable. However, the customer also has to be dependable. Their small print says you must notify them as soon as you discover damage. Not having done so, they did not honor the claim in full. So, my advice is by all means go with these guys, but do honor the small print, for your own interest. Thank you carinsurent.
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CarInsuRent is a global provider of car hire excess insurance, designed to help travelers save money and travel with confidence.
We offer affordable daily and annual coverage that reimburses excess charges (deductibles) in case of damage or theft to rental vehicles — including typically excluded items like windscreens, tyres, undercarriage, and lost keys.
With fast claims processing, transparent terms, and worldwide coverage, CarInsuRent is trusted by thousands of travelers who want to skip the expensive insurance upsells at the rental desk.
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