carterjonas.co.uk

4.4
4.4 Based on 382 reviews

Carter Jonas is a multi-disciplinary property partnership, intent on helping clients realise their goals and aspirations by providing ‘simply better advice’....

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Average Rating

4.4

/
5

382 Reviews

5 Star
81%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
14%

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Randall
I have just sold a property in…

I have just sold a property in Winchester as executor of an estate. Robert McLaughlin could not have been more impressive. Professional, knowledgeable, communicative and a pleasure to deal with. I cannot recommend him highly enough. He went the extra mile all the way through the process.

5
Date of experience: Oct 09, 2024
Mercurio33280
First Class Service

We recently sold our house through the Newbury office of Carter Jonas and they were absolutely first class. We were lucky enough to have Ed Westmacott acting for us and the service we received was faultless. Not only was every query dealt with speedily and efficiently but also in a friendly and personal manner. Ed skilfully steered us through the whole process professionally and painlessly. We recommend him very highly indeed.

5
Date of experience: Oct 04, 2024
Stanley Baker
First Class Service

We recently sold our house through the Newbury office of Carter Jonas and they were absolutely first class. We were lucky enough to have Ed Westmacott acting for us and the service we received was faultless. Not only was every query dealt with speedily and efficiently but also in a friendly and personal manner. Ed skilfully steered us through the whole process professionally and painlessly. We recommend him very highly indeed.

5
Date of experience: Oct 04, 2024
Kirk
I put up with Carter Jonas managing my…

I put up with Carter Jonas managing my property badly for 10 years, made several complaints and they did try and rectify. Recently sold the property through CJ as I had difficult tenants at the time who refused viewing access. Only solution was to allow the tenants to leave which CJ did without my approval. The sale eventually went through after 10months. During that time the property was empty but CJ said they would keep an eye on it as I was 4 hours away. Utilities have not been closed down properly by CJ despite them telling me they did it, had letters from bailiffs and now a £2k electric bill for an empty property.Use another agent!

1
Date of experience: Oct 01, 2024
Lorna Johnson
I put up with Carter Jonas managing my…

I put up with Carter Jonas managing my property badly for 10 years, made several complaints and they did try and rectify. Recently sold the property through CJ as I had difficult tenants at the time who refused viewing access. Only solution was to allow the tenants to leave which CJ did without my approval. The sale eventually went through after 10months. During that time the property was empty but CJ said they would keep an eye on it as I was 4 hours away. Utilities have not been closed down properly by CJ despite them telling me they did it, had letters from bailiffs and now a £2k electric bill for an empty property.Use another agent!

1
Date of experience: Oct 01, 2024
DF5
Please avoid Carter Jonas!

I have been living 6 years in a London flat managed by Carter Jonas (Cambridge branch).The agency is the worst you can find on the market. Slow to fix issues in the flat, short notice for insurance or routine visits.They usually complain if you call a plumber or carpenter to fix urgent house problems. They also complain when you try to fix problems by yourself (even if you sort it out better than a professional).During the tenancy, I wrote a list of problems in the flat (tilings, noise, wall paint, etc.) and I kindly submitted it to the agent asking to fix what was possible to fix. Nothing happened for years!Last but not least, after 6 years of tenancy, they asked me to make the flat vacant because they wanted to relist it at a higher price (+20% higher), telling me it was for a tanancy safety reason and not for money!

1
Date of experience: Sep 27, 2024
Jordan
Please avoid Carter Jonas!

I have been living 6 years in a London flat managed by Carter Jonas (Cambridge branch).The agency is the worst you can find on the market. Slow to fix issues in the flat, short notice for insurance or routine visits.They usually complain if you call a plumber or carpenter to fix urgent house problems. They also complain when you try to fix problems by yourself (even if you sort it out better than a professional).During the tenancy, I wrote a list of problems in the flat (tilings, noise, wall paint, etc.) and I kindly submitted it to the agent asking to fix what was possible to fix. Nothing happened for years!Last but not least, after 6 years of tenancy, they asked me to make the flat vacant because they wanted to relist it at a higher price (+20% higher), telling me it was for a tanancy safety reason and not for money!

1
Date of experience: Sep 27, 2024
EncestralZ92
This company discriminates

This company discriminates. I enquired as to viewing a property to rent. I was told that in order to be considered to rent the property I would have to pay 12 months rent up front. This is due to their vetting system being based on earnings not household income. As a full-time working lone parent I rely upon my income being supplemented; despite earning an average UK wage. Carter Jonas don’t count universal credit or any other income supplements when considering your affordability. Thus, discriminating against lone working parents. I have rented all my life, my current property is the same monthly rent as the property I enquired about and I have lived there for 7 years; paying the monthly rent without fail. I was told I wasn’t able to view the property and was made to feel ashamed. Please avoid this company if your circumstances are that of mine- their are other estate agents who value equality and diversity and basic human rights.

1
Date of experience: Sep 24, 2024
Kent
This company discriminates

This company discriminates. I enquired as to viewing a property to rent. I was told that in order to be considered to rent the property I would have to pay 12 months rent up front. This is due to their vetting system being based on earnings not household income. As a full-time working lone parent I rely upon my income being supplemented; despite earning an average UK wage. Carter Jonas don’t count universal credit or any other income supplements when considering your affordability. Thus, discriminating against lone working parents. I have rented all my life, my current property is the same monthly rent as the property I enquired about and I have lived there for 7 years; paying the monthly rent without fail. I was told I wasn’t able to view the property and was made to feel ashamed. Please avoid this company if your circumstances are that of mine- their are other estate agents who value equality and diversity and basic human rights.

1
Date of experience: Sep 24, 2024
pleaskan65
Carter Jonas have been fabulous agents…

Carter Jonas have been fabulous agents to rent with, we are so well looked after, repairs or any queries dealt with promptly.Tasha, Dana and Sophie are real assets to the company. So pleasant and helpful when contact and will always go the extra mile for you. We much appreciate your help always. Thank you all. 🙂⭐️Highly Recommend these agents!

5
Date of experience: Sep 21, 2024

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Business Details

  • Carter Jonas is a multi-disciplinary property partnership, intent on helping clients realise their goals and aspirations by providing ‘simply better advice’.

  • language https://www.carterjonas.co.uk/

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