ccicm.com

4
4 Based on 20 reviews

CCI Credit Management Ltd (CCICM) has remained at the forefront of global commercial and consumer collections for 35 years. CCICM combines exceptional service, highest recovery ratios, and the best-value-for-money solutions with zero reputational risk. ...

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Average Rating

4

/
5

20 Reviews

5 Star
71%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
24%

Filtered Reviews

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Review Time

Cleth B
Good communication

Henry Higgins made a conscious effort to answer my queries as soon as he can possibly do.

5
Date of experience: Dec 08, 2025
SandaniLiyanage
Excellent service

Excellent service! Ceiron Jones handled my debt collection quickly and professionally. Communication was clear throughout the process, and they delivered results faster than I expected. Highly recommended .A huge thank you from the Radisson hotel group !

5
Date of experience: Nov 20, 2025
Mihai Ochenatu Daniel
I've had a great experience with

I've had a great experience with Camrun Madigan! He's been taking his time to listen my needs and he also offered me the best option that suited me to return the money I've had to pay back for a medical centre! Very satisfied 🙏

5
Date of experience: Nov 18, 2025
Diane Bache was amazing

I thought Diane Bache was amazing while she was trying to track down a payment in 2023 that I had paid to the wrong entity. I was also going through a really difficult time and she was incredibly kind to me and has been so patient, as I was worried I was going to be black listed. It has taken 3.5 months to find the elusive amount. I never knew that credit management companies could be so kind, so thank you for making it so easy.

5
Date of experience: Oct 20, 2025
Joe Ackers
Cowboys

My daughter has had the unfortunate circumstance of dealing with these cowboys. After being paid ‘too much’ by NHS , we are talking a couple of hundred pounds, this company took up the debt. She pays regularly, by direct debit, on 1st of the month but seems to get threatening letters stating that she has missed the payment. When she calls they say it’s their fault. Absolute cowboys.

1
Date of experience: Oct 18, 2025
Mr Kelly
I recently had an issue concerning…

I recently had an issue concerning being unable to pay and a very helpful gentleman named Ceiron Jones guided me through an expenditure form and other concerns I had in an extremely professional manner. He is a credit to the company and I am sincerely grateful.

5
Date of experience: Oct 08, 2025
Doreen Duncan
Don't feel intimidated by the title Collection Negotiator

Thank you Byron Murray ,who overseen our complicated case regarding travel insurance declining our claim whilst waiting on a decision from the ombudsman,the case was put on hold and this was quite a lengthy hold .As a collection negotiator you were acting on behalf of your client and had a job to do ,however we never felt harassed or pressured from you and your patience and understanding was much appreciated.Thanks again Mr & Mrs Duncan

4
Date of experience: Sep 01, 2025
The company has truly disappointing…

The company has truly disappointing standards. At first, I found myself engaged in a patronizing exchange with a customer service representative who exhibited a total disregard for professionalism. The matter has been thoroughly investigated, the call recording has been retrieved, and the company has issued an apology. I thought the worst was behind us. However, I discovered that I am unable to process my payment online. I expressed my frustration, but no one seemed to be listening. It seems their sole proficiency lies in dispatching threatening letters and emails. In the post-COVID era, if your loan recovery company struggles to collect digital payments, it raises questions about your effectiveness and adaptability in the current market. How effective can a company really be if it fails to adapt to the evolving landscape of financial transactions? I frequently find myself concerned that the poor management of their payment portal may result in legal repercussions for me.

1
Date of experience: Aug 01, 2025
L_GEEK
Poor website both phone and desktop

Poor website both phone and desktop. Message you every day via email and texts but the make a payment process is awful - needs sorting out!

1
Date of experience: Jun 13, 2025
Lester Sanders
Not human. Evil.

They should be taken to court for causing people to become suicidal. They buy debt and then hound people and ask for financial information that is not their business. They are a debt management company. Do not send them any financial information. I sent my bank statement and some other bits of info. The next day I had a call from the bank and someone had tried to open a credit card in my name, a loan, and tried to withdraw funds.

1
Date of experience: Oct 31, 2024

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Business Details

  • CCI Credit Management Ltd (CCICM) has remained at the forefront of global commercial and consumer collections for 35 years.

    CCICM combines exceptional service, highest recovery ratios, and the best-value-for-money solutions with zero reputational risk.

    We offer an end-to-end solution, servicing clients’ entire outsourced accounts receivable requirements in a single place..See more

  • email Info@ccicm.com
  • call +4401766772288
  • language https://ccicm.com

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