Review Time
We have recently placed two orders for slat wall panels (3 working days apart) with C&I after switching from an alternative supplier. I had previously purchased from them a couple of times and never had issues.
However, this time we have had nothing but delays and poor customer service. C&I advertise on their website that their internal logistics team will have your delivery with you within 3-12 working days. A day or so AFTER purchasing the panels you then get contacted by their customer services team to let you know the lead time is actually 7-20 working days so at worst case 1.5 weeks later than they advertise online.
After complaining about the first order I then needed to place an order for the 2nd batch as I realised I needed to get this order in early if their lead time was extended, to this I was then advised by a customer services agent that due to the delay with the first order they would see if they could get both orders delivered at the same time (18/02). I heard nothing further from the advisor so believed this had been arranged.
Come to today, one order has been delivered and the other order is nowhere to be seen, I contact C&I to get an update to be told I won't have the 2nd order till 24/02. I question why I was never updated by the CS advisor that they had not managed to get the 2nd order to me any earlier and had just been left in the dark. Probably because they knew I was angry about the first order and would be fuming had they come back to advise me the 2nd order was also going to be outside the 3-12 days that they advertise.
Was looking at using these guys as my permanent supplier for this slat wall product as the actual product is high quality and easy to fit, but their logistics and customer service are appalling. Having a look at other recent reviews it looks like I am not the only one having issues with C&I's customer service and logistics.
A great delivery experience today with Steve and Chris.
The company contacted me 72 hours prior to delivery and I was given a 3 hour time slot.
Steve and Chris phoned me when 30 mins away to check I was in and took care to deliver the item into my home. Thank you!
The delivery arrived sooner than anticipated, which was a pleasant surprise. The item is beautiful and well-crafted. Although it hasn't been installed yet since it just arrived today, I've inspected it thoroughly and everything appears perfect. The delivery driver was courteous and accommodating.
We were in search of four mirrors for our dance and yoga studio, and the mirrors we received are absolutely stunning! The service has been exceptional from the very beginning, with excellent communication and friendly delivery that truly distinguishes the company. The mirrors are both sturdy and elegant, enhancing the light in our studio beautifully.
Outstanding service with timely updates on my order and delivery. The delivery driver was punctual and extremely helpful, ensuring the order was accurate and placing the panels exactly where I needed them. The products look fantastic as well! A full five stars for an experience that was stress-free, especially during this busy season. Highly recommend the company.
I can't find any faults with the service provided. The online ordering was simple, and I received timely updates about my order and delivery. The quality of the items I ordered is excellent. A special thanks to the delivery person who handled everything well under challenging circumstances while maintaining a positive demeanor. Their effort was greatly appreciated.
I strongly advise against ordering from this company! We placed an order months ago and have faced continuous delays. The initial delivery date was set for 12 weeks, but it has been pushed back multiple times. Communication has been poor, and we feel completely in the dark about our order. We are out a significant amount of money with no resolution in sight. It's been a frustrating experience that does not meet expectations for such a large purchase.
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