Review Time
When I first started buying these gummies they were great and would help me sleep. I tried for so long to find something to help with my epilepsy and MS and finally I landed something that actually helped. Then out of the blue the packaging on the sleep gummies changes and the gummies effectiveness, texture and taste goes in the toilet! I had to have 2 replacements due to the 2 sleep gummies I received were nothing but plastic! A horrible chemical taste and came in a solid block! They asked me for the expiration date and the lot# I gave them both the turn around and send me the exact same lot# with the same problem. The gummies are not the same as they used to be the texture is awful and same with the taste. I used to enjoy taking them now I just dread having to chew on them. You have lost a loyal customer because your product tastes like chemically infused plastic!
When I first started buying these gummies they were great and would help me sleep. I tried for so long to find something to help with my epilepsy and MS and finally I landed something that actually helped. Then out of the blue the packaging on the sleep gummies changes and the gummies effectiveness, texture and taste goes in the toilet! I had to have 2 replacements due to the 2 sleep gummies I received were nothing but plastic! A horrible chemical taste and came in a solid block! They asked me for the expiration date and the lot# I gave them both the turn around and send me the exact same lot# with the same problem. The gummies are not the same as they used to be the texture is awful and same with the taste. I used to enjoy taking them now I just dread having to chew on them. You have lost a loyal customer because your product tastes like chemically infused plastic!
Anyone else find tiny round plastic bits in CW gummies? This is the 2nd batch of sleep gummies that I received that have small tiny hard plastic bits in them. First time I thought it was a bad batch, called customer service and they tried to tell me it was undisolved sugar, I told her I ran it under hot water and it didnt disolve. They returned my money and I reordered, SAME THING! Tiny round bits of plastic.
I only gave one star so that I could rate the service! I cancelled my subscription months ago, and woke up to a charge still pending on my account Wednesday Morning! They took 157.00 out at 1 AM! I called customer service, who informed me they could not reverse the charge because the product had already shipped, and the payment had been received! Speaking with my bank after the call, and was told the payment was NOT received and was pending, so customer service LIED to me! I am disputing the charge, and my bank will demand that they return it!
Gummies are good, but user friendliness of website and customer service dept., not so good. They give you rewards, and the website makes it very difficult to redeem them. One customer agent told me they would always be able to help apply the rewards, but last time I asked I was to told they would no longer be able to assist. I asked for a supervisor, that was going on 2 weeks ago. I've yet to hear from anyone. I cancelled my subscription. Till their website & customer service department improves, I would not use this company or refer them to anyone else.
I made an order with Charlottes Web for their CBD products at the beginning of July. Today is September 1 they have issued a refund and they say that they sent a second order but I haven’t seen anything and it’s been over two months.
They were very quick to get my order out. I received it 2 days after ordering it. I accidentally put the wrong mailing adress on it, and I had called and left a voice mail right away, I also left a comment on their website about my error. They responded through email by the end of the next buisness day and called me back on day 2 after leaving the message. (I ordered the day after a federal holiday, was worried that would delay things. But it didn't) They were very polite and professional. The order arrived less than an hour after they called me back. I ordered the tinctures for my mom, and can't wait to hear how they help her. Thank you Charlotte's web for taking care of others and being so quick to respond and handle the error made on my end.
I tried the Charlotte’s Web gummies (took two full ones), and felt absolutely no effect. I gave it a few tries, different days, no change. For the price, I expected something noticeable — even a little calm or relaxation. Disappointing and definitely won’t reorder.
I ordered two products. One didn't seem to have any effect at all. The other might have had some effect, but I didn't want to take anything with so much sugar at bedtime. I got a 90 day supply of both. I was unfortunately sick and couldn't manage my order right away. Because I called after the 30 days, but still with the majority of the bottles left, they would not help me at all. Wasted money. Should have Known better than to order from a supplement company with auto-refills pushed so hard.
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Charlotte's Web Inc., a Certified B Corporation headquartered in Louisville, CO, is the market leader in innovative hemp extract wellness products. Charlotte's Web whole-plant CBD extracts come in full-spectrum and broad-spectrum (THC-free) options, including the world's only broad-spectrum CBD certified NSF for Sport®, which is the official CBD of Major League Baseball©. Founded by the seven Stanley Brothers, ignited the CBD industry when they came to global prominence with the coverage of a young girl's astounding reaction to their hemp extract. Their advocacy changed laws, public perception, and research around the vast health potential of plant-based solutions. The Stanleys built their business with the mission to bring safe, botanical options to health seekers worldwide. Charlotte's Web branded premium quality products start with proprietary hemp genetics that are American farm-grown using organic and regenerative cultivation practices. The Company's hemp extracts have naturally occurring botanical compounds including cannabidiol ("CBD"), CBC, CBG, terpenes, flavonoids, and other beneficial compounds. The Company's CW Labs R&D division advances hemp science at a center of excellence in Louisville, Colorado. Charlotte's Web product categories include CBD oil tinctures (liquid products) CBD gummies (sleep, stress, exercise recovery), CBD capsules, CBD topical creams and lotions, as well as CBD pet products for dogs. Through its vertically integrated business model, Charlotte's Web maintains stringent control over product quality and consistency with 20+ product lot testing for quality assurance. Charlotte's Web products are distributed to more than 15,000 retailer locations, over 8,000 health care practitioners, and online through the Company's website at www.charlottesweb.com. See more
