Review Time
I ordered a beauty box which cost me £83 ,in December 2024, it is now February 2024. It has not arrived ,I have contacted them four times now with absolutely no response . I am furious ,all I get on my account is order unfulfilled ,please don't fall for their con
I ordered a beauty box on 25 July and haven’t received anything. It is now October. Contacted Zeesea twice and received nothing back - not even an acknowledgment. Don’t be tempted to use this company, they are unprofessional and have no consideration for their customers. Avoid!!!
I ordered the Chinese dragon lipstick back in August and it has still not arrived and it's now mid October. I have emailed them multiple times and reached out via Instagram but no response. I have never had an email to confirm it had been shipped I was able to find a tracking number via the shop app but it says the number has expired. AVOID they are scammers
Discount did not work and company failed to respond to my numerous emails asking them to cancel my order the second it went through. The order has now been dispatched. They clearly don't read their emails or monitor them. Terrible customer service. Beware!
These people are thieves! Took my money for an order I never received and wouldn't refund or send replacement. I showed them the proof they asked for, and they still wouldn't do anything. They should be exposed and banned from running a business.
I'm sad to see the 1* reviews as I love this make up and have never had any issues with my orders. I live in the UK and admit I was nervous to begin with, but my products arrived in good time and polite emails were answered when I sent queries. I have bought eyeshadow palates,the Dragon lipstick and several blushers. The products are gorgeous and the engravings on the products themselves almost makes you not want to spoil them by using! The packaging is absolutely stunning too. I love these products
On 11th of April placed an order for the Chinese dragon lipstick 01 empress but haven’t received an order number nor the product. Sent several emails and contacted customer service via social media and no results. I have proof on my bank statement of the payment. So tired of bad customer service
I had most fantastic experience with this brand, have placed about 3 separate orders with them, absolutely brilliant customer service, goods were with me in no time. They use responsible couriers here in UK too, which is a huge bonus in the world of where companies are economising and using useless couriers like Hermes and Yodel. Now to the product themselves, i have bought their collaboration pallettes with British Museum, all 3 absolutely brilliant quality. I have also tried their satin and matt lipsticks (excellent), and latest acquisition their fabulously sized, small brushed concealer, one of the best I have tried. Never thought I would rave about a Chinese brand, but I stand to be corrected, because they are truly ahead of the pack and excellent.
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