Review Time
I have a large labradoodle who adores ropes and playtime. I purchased this interactive ball to keep him entertained while I work. The toy performs excellently. He tosses it into the air and catches it, retrieves it after it rolls away, and barks at it when it starts making sounds. The USB-C charging feature is convenient, eliminating the need for an extra charger.
Sadly, the crowdfunding campaign did not go as planned. I tend to be quite patient with such projects, especially considering the impact of COVID. However, accepting funds and then failing to refund supporters is unacceptable. I had faith in this initiative, but after four years, it feels like a scam. My emails inquiring about a refund have gone unanswered. I can't recommend this company.
This toy is amazing! My dachshund enjoys fetching, although he struggles with returning it, and this provides him with endless entertainment! I'm excited to see how much we can use it. The shipping was prompt, and the support team was excellent in keeping me updated during a minor issue with my order.
This toy is fantastic! My dachshund enjoys fetching, although he struggles with bringing it back, and this keeps him engaged and entertained. I’m eager to see how much use I can get out of it. The shipping was quick, and the company communicated effectively during a mix-up with my order.
I supported their Drinkie project on Kickstarter back in 2021. Although it was fully funded, the project ultimately failed, and the company promised refunds. They provided updates for a while, but that stopped over a year ago, and many, including myself, have yet to receive any refunds or communication. This company seems indifferent to those who trusted them to back a product that wasn’t completed. I’m extremely disappointed in their handling of this matter. If they never intended to issue refunds, they shouldn’t have made that promise. I will not trust this company again.
This company took my money. I ordered their Drinkie Cat Fountain early, expecting delivery in January 2022, but it never arrived due to production issues. I was told that refunds would be issued. The last update about refunds was in 2024, yet I still haven’t received mine. It’s a waste of $99 that could have gone towards my older cat's cancer care bill.
I bought a product on a platform. Unfortunately, I discovered a minor defect, and when I tried to request an exchange, the only option was a refund. Since my cats enjoyed the product, I preferred a replacement. I contacted the support team via email, and they promptly arranged to send me a replacement unit. Among all the customer support experiences I’ve had, this was truly one of the best. I’m very impressed and would gladly purchase from this company again.
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