Review Time
Interacting with the staff feels like hitting a brick wall; they provide loan terms that were never requested. You end up just accepting them to avoid prolonged correspondence for adjustments. It seems like the staff has a limited grasp of English and shows little concern, often failing to respond or adequately read emails. After my bank bounced a payment, I promptly repaid it and informed them, yet they continued to attempt direct debit and added more dishonor fees. The interest rates are outrageous, making this service feel predatory.
Engaging with the staff feels like hitting a brick wall; they provide loan terms that were never requested. You end up just accepting them to avoid prolonged correspondence for adjustments. It seems like the staff has a limited grasp of English and shows little concern, often failing to respond or adequately read emails. After my bank bounced a payment, I promptly repaid it and informed them, yet they continued to attempt direct debit and added more dishonor fees. The interest rates are outrageous, making this service feel predatory.
I had just finished making my final payment when, a few days later, I received a message stating I needed to make an extra payment. Two weeks later, they took an additional payment without my authorization. The communication never mentioned these extra payments.
If you're on a low income, it's best to steer clear of this service. Thankfully, I managed to save up for what I needed. The service and staff seem untrustworthy, preying on low-income families. Just save your money if you can.
If I could give zero stars, I would. I've been a loyal customer for almost a decade, always making timely payments. However, when a family emergency arose and I needed to cancel my payment for the first time, they refused to assist, stating that it was an automated payment and I should have called earlier. Other companies were able to accommodate me without issue. This added unnecessary stress during a difficult time; I’m done with this service.
This service seems to target those on government assistance. I paid off my loan, yet they are claiming I owe more than the original amount. For over eight months, I've tried to resolve this, but they just continue to pile on fees. Getting clear answers is impossible, and they often manipulate the situation.
I applied for a loan and received a message indicating my application had passed the initial stage. Despite multiple requests for additional information, I ultimately decided not to proceed due to poor reviews and lack of confidence in approval. Days passed, and they continued to pressure me for information. I eventually submitted it, only to be declined. A complete waste of time and misleading communication.
Everything was fine until the end. After paying off my final installment, I received a message about another pending payment. It turned out to be a fee for deferring a payment that I was not informed about initially. The representative directed me to the contract, but these details are easily overlooked. They should have informed me about the fees upfront rather than bringing them up later. I had to pay it unwillingly, leading to this review.
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