cityfinance.com.au

2.7
2.7 Based on 81 reviews

We offer small loans from $500 to $5000 and welcome all applications, dealing with them on a case-by-case basis, not a rigid algorithm. Whether it’s a short term loan of up to $2000, a medium term loan of up to $5000, talk to us today....

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Average Rating

2.7

/
5

81 Reviews

5 Star
37%
4 Star
5%
3 Star
0%
2 Star
2%
1 Star
56%

All Reviews

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Review Time

Chazz Anderson
Frustrating communication with the staff

Interacting with the staff feels like hitting a brick wall; they provide loan terms that were never requested. You end up just accepting them to avoid prolonged correspondence for adjustments. It seems like the staff has a limited grasp of English and shows little concern, often failing to respond or adequately read emails. After my bank bounced a payment, I promptly repaid it and informed them, yet they continued to attempt direct debit and added more dishonor fees. The interest rates are outrageous, making this service feel predatory.

1
Date of experience: Dec 22, 2025
Sawyer Parker
Engaging with the staff is incredibly frustrating

Engaging with the staff feels like hitting a brick wall; they provide loan terms that were never requested. You end up just accepting them to avoid prolonged correspondence for adjustments. It seems like the staff has a limited grasp of English and shows little concern, often failing to respond or adequately read emails. After my bank bounced a payment, I promptly repaid it and informed them, yet they continued to attempt direct debit and added more dishonor fees. The interest rates are outrageous, making this service feel predatory.

1
Date of experience: Dec 18, 2025
Ted Wilson
Unexpected extra payment demands

I had just finished making my final payment when, a few days later, I received a message stating I needed to make an extra payment. Two weeks later, they took an additional payment without my authorization. The communication never mentioned these extra payments.

1
Date of experience: Sep 25, 2025
Mr_Hassan_XD88
Avoid this service if you're on a low income

If you're on a low income, it's best to steer clear of this service. Thankfully, I managed to save up for what I needed. The service and staff seem untrustworthy, preying on low-income families. Just save your money if you can.

1
Date of experience: Sep 10, 2025
OmarMC
Disappointed after nearly a decade of loyalty

If I could give zero stars, I would. I've been a loyal customer for almost a decade, always making timely payments. However, when a family emergency arose and I needed to cancel my payment for the first time, they refused to assist, stating that it was an automated payment and I should have called earlier. Other companies were able to accommodate me without issue. This added unnecessary stress during a difficult time; I’m done with this service.

1
Date of experience: Sep 09, 2025
AB65
Untrustworthy service

This service seems to target those on government assistance. I paid off my loan, yet they are claiming I owe more than the original amount. For over eight months, I've tried to resolve this, but they just continue to pile on fees. Getting clear answers is impossible, and they often manipulate the situation.

1
Date of experience: Sep 04, 2025
Margaret Hughes
Confusing and unprofessional communication

The communication I received was quite confusing. They requested extensive information and then provided incorrect amounts. They claimed to not perform credit checks for small loans, yet they did.

1
Date of experience: Jul 01, 2025
JS25
Time wasted on a loan application

I applied for a loan and received a message indicating my application had passed the initial stage. Despite multiple requests for additional information, I ultimately decided not to proceed due to poor reviews and lack of confidence in approval. Days passed, and they continued to pressure me for information. I eventually submitted it, only to be declined. A complete waste of time and misleading communication.

2
Date of experience: Jun 16, 2025
Milou2504
Application process was a hassle

I couldn't even complete my application because the website kept looping me through irrelevant information about small loans being detrimental.

1
Date of experience: Jun 02, 2025
Doug Carter
Hidden fees and unclear communication

Everything was fine until the end. After paying off my final installment, I received a message about another pending payment. It turned out to be a fee for deferring a payment that I was not informed about initially. The representative directed me to the contract, but these details are easily overlooked. They should have informed me about the fees upfront rather than bringing them up later. I had to pay it unwillingly, leading to this review.

1
Date of experience: May 29, 2025

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Business Details

  • We offer small loans from $500 to $5000 and welcome all applications, dealing with them on a case-by-case basis, not a rigid algorithm.

    Whether it’s a short term loan of up to $2000, a medium term loan of up to $5000, talk to us today.

  • call 1300346262
  • language https://cityfinance.com.au

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