Review Time
This is a continuation of my previous review about my purchased of 4 Antminers L9s which were supposed to be delivered by January 15th 2025. 8 months later after I contacted Better Business Bureau and followed their advice to sue Coastal Crypto and after the court notice was served to them, 3 weeks before the court date Mark finally reached out to me and shipped my 4 L9s. Since I received my miners and they are up and running, I am happy they are running fine but the 8 months I lost without mining with these machines cannot be replaced.
I shipped out 4, 12x octominers full of GPU's up to Coastal and when they arrived the boxes were smashed up and wet due to the typical incompetence of UPS. Multiple PCI lanes, GPU's and other hardware were broken due to this handling. Since the time they arrived all smashed up, one of the support folks worked with me to get things fixed and operational. They went through the hardware, worked with me to get replacements where needed and are returning the broken hardware. The GPU rigs are back and operational due to the great work by one of the techs. Thank you very much!
My business partners and I had a highly disappointing experience with Coastal Crypto and would not recommend their services to anyone. Here are the key issues we faced:Temperature Control Issues: Coastal Crypto promised good temperature control of their facility, but during our stay, we experienced approximately 75% uptime due to our machines constantly overheating. Shockingly, we even had overheating issues during the winter months, despite their facility being located in Virginia. Based on our observations, the main issue seemed to be inadequate airflow over most of the machines. The racks were sporadically placed within a large warehouse, and a wall of fans only helped the 2-3 racks placed close to it. We were told on numerous occasions that this was an uncommonly hot year, yet the average temperature was the same or lower than the previous year.Unauthorized Electricity Curtailment: Without our approval, Coastal Crypto voluntarily curtailed the electricity to our machines. They were not forced to shut down our miners by the electric company; instead, they did it to make more profit from a deal they had with the electric company. This was despite their power availability agreement of 98% to customers hosting with them.Network Issues: Coastal Crypto had numerous network issues, which added to the overall downtime. While the network issues were not as significant as the overheating/curtailment problems, they still occurred more frequently than at other sites where we host our machines.Repair Issues: They offered assistance with the repair of devices, and if they couldn't repair them, they would send the systems off. However, on multiple occasions, they sat on the systems for months with no headway or updates. One of the systems they couldn't figure out how to fix was later found to have an unplugged cable by another service provider, BT-Miners. This raised concerns about their competence and diligence.Weekend Downtime: There were several instances where many miners throughout their facility would go down on a Thursday or Friday. If they didn't get a fix by COB on Friday, they would leave our miners down for the entire weekend.Poor Customer Service: Whenever we reached out about the aforementioned issues, Coastal Crypto would not respond to us. Instead, they would post on their Instagram account or respond to potential customers before tending to their existing customers. Their company policy now is that they don't work weekends, and during the week, they are available on average from 10:00 AM to 10:00 PM EST, except when they are traveling for crypto expos for multiple weeks.Purchasing Miners: This was a mixed experience. Our initial order of 20 L7s in September 2024 went well and arrived on time. However, our next order of 15 L9s, which were ordered in the August batch, were delayed. None were delivered until September and October, and one didn't arrive until five months after the original delivery date in November. While their added fees for purchasing miners through them are high, at least the machines were delivered in working condition.
I thought they were good before, but now I got to know that they were not. They are not reliable at all and their support is very useless they won't help you out if you face any challenges with them. I'm saying this from experience so I've moved on with PAIVA -they offer great service to their customers.
If I could leave a 0 star I would. The team was super helpful in the beginning when I hosted my 3 miners. After a couple of months of hosting my 3 miners, 2 of my miners went offline with no reason as to why they were offline after repeatedly emailing and messaging on the foreman website and also on discord. Finally after several months with no answer I emailed again asking for them to send my miners back to me since no one was helping at all. I finally received a response from the office saying they will get right on it. A couple weeks later I received my miners back but they were not the ones I sent to them. They sent me a completely different miner than what I originally sent them. And one of the three they sent me has 2 broken hashboards. I Tried emailing them to maybe remedy the situation or even get an explanation as to what happened but I received no response which leads me to believe they don’t have any idea what happened to my thousands of dollars of equipment that entrusted in their care. So in the end I received 1 broken miner, 1 miner that isn’t even mine and 1 of the three I sent returned nicely. So no I would not recommend them at all.
Is the second ASIC I buy from them, overall very nice packaging but I would have loved a little more communication, they where not receiving it appears my emails from my Gmail Wich is weird. I took exactly 4 weeks for shipping Wich in mining is a lot. Still excellent support and ASIC is working amazing as expected, brand new and shiny
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Coastal Crypto offers cryptocurrency mining hardware and server hosting space for modern Entrepreneurs. We started Coastal Crypto due to the lack of attention in the space around customer service. It seems as 2020 took its hold on the world customer service has since suffered in all industries. Starting as hobbyists John and Mark set out to make a change and create Coastal Crypto focusing on what matters service first. We are here to help and bring trust to a community where trust is lacking.See more
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