Review Time
I ordered a portable AC after comparing different 12,000 BTU models. It was delivered promptly by a professional courier. Its cooling performance is impressive, effectively cooling two rooms from my top floor landing. The unit is well-constructed but is quite large, heavy, and noisy. The website had some issues during checkout, but customer support responded quickly when I used the chat feature.
I ordered my AC on July 1st and have been trying to reach them for tracking information for several days. They promised delivery on July 4th, but nobody showed up. I haven’t received any communication from them. Their professionalism is severely lacking, and I no longer want to deal with this order.
I previously purchased an air-conditioning unit from this company, and it worked perfectly. After giving it to my daughter, I decided to buy another due to the heatwave. We chose the larger model, and it's incredibly effective. Sturdy construction, modern features, and a great price. Delivery was also quick and free.
Your delivery partner left the ac outside the apartment gate and did not deliver to home door. He was very rude and unprofessional. While I am yet to use the product, it looks good so far and the negative review is all about the delivery experience
Sold with a 3 year warranty but the address on the warranty card is fake and just bounces back as doesn’t exist.Emailed sales twice and no response.Called and was told to send to another email which I did twice and still no response a week inDo yourself a favour and go with a reputable high street name, I wish I did
The Comfee Premium Portable Air Conditioner does a great job cooling rooms quickly and efficiently. The 12000 BTU output is powerful enough for medium to large rooms, and the added WiFi control makes it very convenient to operate remotely via app or smart assistant and was able to control through Home Assistant with Miadea integration. It’s also relatively quiet compared to other portable ACs I’ve used.Pros:Powerful cooling performanceWiFi/app control is smooth and reliableEasy to set up and useQuiet operation for a portable unitCons:The included window kit didn’t fit my window properly — I had to buy a separate kit that suited my window typeOverall:Despite the window kit issue, I'm really happy with the performance and features. It cools well, is smart-enabled, and is great value for the price. Highly recommended!
Updated.. After exchanging emails and video I have changed my review to 4 stars. I was advised the unit may settle overtime and become quieter. I was also offered a part refund. I do appreciate the time, effort and communication to from comfee to help solve the situation. The unit does cool the room down and quickly. So I will still use it this year, however just not for very long given the noise. Well, I did get a portable ac unit for a good price, well I thought was. It does work to cool the room down and quickly. It definitely does that. However.... it is very load. The actual fan isnt that bad. Its the vibration and drone from the case I think. You can hear it from downstairs. We still use it but only before bed to cool the room down. Im pretty sure its annoying the neighbours. I bought a vibration mat to help, but it was of only little use. Now I thought this price was to good to be true because I bought a unit of amazon that was cheaper still. It was a lower btu rating. This unit was for a relative, and I can say that it is way quieter than my unit. Yes it doesn't have some bells and whistles like the unit I bought. But my relatives unit cools the room down well, all be it not as quickly. Its a shame really. We have ended up putting weights on top of the unit to try and stop the noise. It helps somewhat. We might have just got a naff unit, im not sure. For the odd occasion we will use it.Next day delivery was great though
I have bought three units from Comfee for different parts of the house, and have had great experiences every time. They make a quality unit at a great price that performs better for cheaper than others with better-known names, my oldest units is 7 years old and still working well. There was an issue with the most recent delivery where the box was badly damaged in transit. Within an hour of emailing the photos of the refused delivery, they had arranged for a replacement to be sent for the next day.
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