contractorsdirect.com

2.6
2.6 Based on 10 reviews

Contractors Direct has been providing a broad selection of tile, stone, concrete, and masonry tools since 1993. Our selection of wet tile saws and tile cutters is the largest and most varied you will find online....

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Average Rating

2.6

/
5

10 Reviews

5 Star
40%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
60%

All Reviews

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Review Time

Ross Wright
Extremely dissatisfied with the service

Two weeks ago, I was told the item was out of stock and would be available within a week, with a promise to contact me once it was back. When I called on the 16th, I learned it had actually been in stock the entire time and would ship that day, expected by the 21st. It finally shipped on the 20th and won’t arrive until the middle of next week. Overall, the service has been very disappointing, and I would not choose this seller again. They offered no compensation for the inconvenience, and despite requesting a 20% discount, they provided nothing.

1
Date of experience: Jan 22, 2026
Elxetair66
Complete confusion and frustration

I was informed two weeks ago that the item was out of stock and would be restocked within a week, with a promise to notify me once it was available. When I called back on the 16th, I was told it had actually been in stock all along and would ship that day, expected by the 21st. It only shipped on the 20th and won’t arrive until the middle of next week. Overall, the service has been very poor, and I wouldn’t consider using them again. They offered no compensation for the trouble, and despite asking for a 20% discount, they provided nothing.

1
Date of experience: Jan 16, 2026
MB71
Highly trustworthy business.

I ordered quality hedge trimmers at a fantastic price before the same-day shipping cutoff. The trimmers were shipped just a few hours later and arrived on the third day after my purchase. Based on this experience, I will definitely shop with the company again.

5
Date of experience: Sep 25, 2025
Unsatisfactory customer support

I ordered tile spacers with two-day air shipping. After I made my purchase, I received an email stating that one of the products was backordered. After emailing and leaving a voicemail, I got a response the next day about sending a partial order. I requested free expedited shipping since two days had already passed, but they declined. Very disappointed; I will look for a different seller next time.

1
Date of experience: Jun 11, 2025
Sanaphys65
Excellent pricing and quick delivery

Great pricing and I received my item very quickly. It shipped the same day. I had an issue with my tool, and the customer service team guided me through the warranty process. Highly recommend.

5
Date of experience: Apr 02, 2025
Tyler R.
Outstanding customer support

5
Date of experience: Mar 12, 2025
Liliana Anderson
What You See Is What You Get!

What you see is what you get! High-quality products from a reliable seller. Highly recommend. Super fast shipping. ⭐️⭐️⭐️⭐️⭐️ All the way. I will purchase again from this seller. Thank you very much. (For buyers, please refrain from suggesting that negative feedback is ineffective in resolving issues). Peace, brand new item.

5
Date of experience: Feb 20, 2025
Jolyon Butler
Lack of quality control

They sell old pre-mixed grout, and you may struggle to maintain color consistency from one gallon to the next. Very poor quality control. I remodel on the side and will never use this company again.

1
Date of experience: Aug 01, 2024
Elliot C.
Deceptive practices

They engage in bait and switch tactics, sending incorrect sizes and trying to deceive buyers. I ordered a 7" blade but received an 8" with a 7" sticker placed over it. Once I realized the mistake, they claimed they no longer had the 7" and insisted I return it to UPS myself. Terrible customer service and a frustrating experience.

1
Date of experience: Jul 14, 2024
Chandos Clark
Lack of transparency

It would be helpful if you provided your warehouse address. You don't appear in the directory of this building. Your warehouse might actually have some reviews from past workers or deliveries, if not a walk-in address. You have a good price on a dust extractor, but it seems a bit too good to be true.

1
Date of experience: Feb 06, 2024

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