Review Time
I ordered on October 24 and experienced extremely slow delivery. The quality is poor, with sharp edges on the cutlery and bowls and plates showing marks from food and water. The customer service has been frustrating, as I've been passed around to several representatives over the past month, each asking for photos despite having sent them multiple times. Every new representative seems unaware of my previous interactions. At this point, I doubt I will receive the refund I deserve. The marketing is impressive, but the product feels poorly made and leaves me feeling scammed.
I ordered 4 items (2 plates and 2 bowls) during a buy one get one free promotion, and my confirmation indicated all 4 were included. However, I only received 3 despite having paid in full. The support team insists that everything checks out based on their warehouse data, but the weight of these lightweight items makes it unreliable. They have a significant social media following and claim to be featured in major publications, yet they seem to disregard customer concerns. I no longer trust this service. Make sure to keep records and escalate the issue if necessary.
I placed an order for several items, but they arrived late and incomplete. When I reached out about the missing items, the company said they would check internally. Unfortunately, I had to follow up multiple times to get updates. It felt like they were avoiding the issue and not communicating effectively. Eventually, I was told the delivery was complete, but the missing item was still not included, and there seemed to be no effort to resolve this. The overall experience left a very negative impression, and I won't order from them again. It's just about a small item, but the handling of the situation was far more disappointing. I advise against ordering from them.
Outstanding support! Quick and efficient! In December, I purchased several items, and a few spoons had quality issues. The support team responded promptly, making communication easy and providing assistance along with a replacement shipment. Thank you!
Fantastic customer service! Quick and efficient! In December, I ordered several items online. Unfortunately, some spoons arrived with uneven manufacturing and signs of oxidation. The customer service responded swiftly, offering clear assistance and sending a replacement without any hassle. Thank you!
I'm very pleased with the customer service. They responded promptly, even late at night, and resolved my issue immediately. The communication was quick, professional, and very helpful. I truly appreciate such excellent support and would recommend this company.
I made a purchase in November and have yet to receive my order. I've been waiting for a refund for weeks, but the customer service keeps delaying. They cannot provide a date for my refund. Now it's January, and I'm still left without my money. I'm extremely disappointed and will not be ordering from this retailer again.
This is my second order, and I'm impressed. The products are stylish, and the stainless steel quality is excellent, enhancing my interior. The customer service is also outstanding—responsive and professional. I recommend them without reservation. Thank you to the team!
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Welcome to Soos Atelier, where we celebrate the art of socializing. Founded in the heart of Amsterdam, our vision is to create a world where our tableware fosters a sense of togetherness. We believe in the magic of shared meals, where people gather and strangers become friends.
Where the table becomes a timeless stage for life's most precious stories.
If you have any inquiries or require further assistance, feel free to reach out to us at
hello@soosatelier.com.
We are here to provide you with an exceptional shopping experience.See more
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