Review Time
They have extremely poor service, so never make any payments through this company, as they will use various excuses to delay processing customer issues.This company is a complete scammer.They refused to address the issue and kept giving the same replies; it was truly awful.Under no circumstances should anyone use this company for payments.
Bad customer service.
I called them because their online tracker failed to show my transaction status
Because its my first time using for uni payment so i want to get clarification
When i ask is this convers customer service they are like “yea are you calling the wrong phone number or something?”
Felt unsafe entrusting my transfer to the team
I completed a payment for my son's tuition fee on December 16, 2025. I have submitted the SWIFT copy as proof of payment along with my inquiry. However, the fee still does not appear online. I have created several inquiries but have not received a satisfactory response. Could you please assist me in resolving this issue at your earliest convenience? Thank you for your attention.
I made a payment for my son's tuition on December 16, 2025. I have provided the SWIFT copy as proof of payment and included it in my inquiry. However, the fee has not been reflected online yet. I have submitted several inquiries, but have not received any positive responses. Could you please assist me in resolving this issue promptly? Thank you for your attention.
Austin was fantastic! I had a tight deadline to get my university to issue my Confirmation of Acceptance, and he was incredibly helpful from the moment I reached out. He understood the urgency, contacted the partner bank right away, and updated me within minutes. I genuinely appreciate the professionalism and kindness; it was one of the best customer service experiences I've had. Thank you, Austin! I hope my payment reaches the university soon, thanks again.
Terrible experience, do not use. I've been a customer of another service for 20 years, and since this service took over, it has been a mess. You have to reconfirm your identity repeatedly. This year, their identification systems failed; they either didn't work, or agents claimed the systems were down, or their camera couldn't read my ID. I made multiple requests to resolve these issues and even asked to identify in person, but they blocked my ability to pay my supplier whom I've been working with for 15 years.
Very poor service and customer support from the service. I had already made a payment of £5750 through them and was trying to make further payments, but they rejected all my card attempts. I called numerous times, but they didn't offer any tangible solutions. The issue seems to stem from their fraud detection team, and I was only informed of this after a week of daily calls and spending over 30 minutes each time to get through. I'm frustrated as this is the only payment method accepted by the school. Very poor service.
Truly a disappointing service. I am located in Canada and paying a US institution. Their customer service is atrocious, with conversations going in endless loops. Payments get lost or delayed every month without explanation. Now their payment status tracking tool is also malfunctioning.
The institution uses a service to facilitate our international tuition payments. More than just their platform and tools, their responsive and helpful team is what makes them dependable and trustworthy. They took the time to respond to my emails, provided the information I needed, and patiently addressed a specific issue that I partially caused. Overall, the process is mostly smooth and straightforward.
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