cpapspecialists.com.au

3.9
3.9 Based on 20 reviews

Wide range of top brand CPAP machines, masks and accessories. Flexible payment plans. Free shipping Australia wide on all orders over $100. Money-back guarantee....

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Average Rating

3.9

/
5

20 Reviews

5 Star
62%
4 Star
5%
3 Star
5%
2 Star
0%
1 Star
29%

All Reviews

Filter Reviews

Review Time

TheoScholer
Awful customer support

Awful customer support. I placed an order on November 17 and have reached out multiple times for an update. When I call, the line disconnects automatically. The provided email goes unanswered. This is a scam. TERRIBLE SERVICE. AVOID ORDERING FROM THEM.

1
Date of experience: Dec 01, 2025
Abe Hughes
Unsatisfactory support experience.

Unsatisfactory support experience. I placed an order on November 17 and have reached out several times for an update. My calls get disconnected immediately, and the email address provided goes unanswered. This feels like a scam. VERY POOR SERVICE. AVOID ORDERING FROM THEM.

1
Date of experience: Nov 30, 2025
Dutton
Order Never Arrived – No Customer Service Response

I placed an order on July 16, 2025, for a power supply and filter pack, but the item was never delivered despite receiving an invoice and payment confirmation. I attempted to contact them multiple times via phone and email—no response. After waiting with no updates, I had to buy the item from another provider to avoid delays affecting my needs. As a professional, I depend on reliable suppliers. This experience was completely unacceptable. I strongly recommend against ordering from this company unless you want to risk wasting time and money.

1
Date of experience: Jul 16, 2025
Exceptional customer service

What a fantastic experience! I ordered the wrong machine and only realized it after setting it up. I expected to hear that it was too bad, but my contact was incredibly helpful and arranged for me to get the correct unit effortlessly. This was probably the easiest customer service issue I've ever dealt with. A company’s true value is shown in how they resolve problems, and they excel in that area.

5
Date of experience: Mar 28, 2025
SprmZelvac19
Fantastic company

Wow, this place is amazing! Great prices, quick delivery, and an excellent product!

5
Date of experience: Mar 20, 2025
Huge thanks for your effort

A huge thank you for going above and beyond to fulfill my order, much appreciated.

5
Date of experience: Mar 14, 2025
Ford Powell
Unacceptable post-purchase support

I purchased a bundle and it arrived without a nasal mask. Despite sending 7 emails, the issue remains unresolved. Unfortunately, I needed it for an overseas trip, which I couldn't use due to the missing part. They responded to one email asking for clarification, but seem unable to grasp that the nose piece was not included.

1
Date of experience: Mar 13, 2025
VIPERxQc
Superb customer service

Superb customer service.

5
Date of experience: Feb 24, 2025
Louis M.
Friendly and knowledgeable staff

Friendly and knowledgeable staff. Shipping was fast too!

5
Date of experience: Feb 20, 2025
Quick shipping and well packaged!

5
Date of experience: Feb 18, 2025

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