Review Time
I have been waiting for my sequencing results for 22 months. I ordered the service in February 2024, and the sample was confirmed received in April 2024. As of December 2025, there are still no results, updates, or replies to my numerous emails. This prolonged wait is frustrating. I noticed the company only responds to 1-star reviews, so I'm leaving this one in hopes of finally getting an update or a refund. @the company – please reach out to me urgently.
I have been waiting for my sequencing results for 22 months now. I ordered the service in February 2024, and my sample was confirmed received in April 2024. As of December 2025, there are still no results, updates, or replies to my numerous emails. This prolonged wait is frustrating. I see that the company only responds to 1-star reviews, so I'm posting this in hopes of finally getting an update or a refund. @the company – please contact me urgently.
I submitted my sample in January 2024 and have heard nothing since then. Despite multiple attempts to reach out, there has been no response or update. The status has been stuck on 'waiting on QC' for months, and I still don't have my results. I even asked for confirmation of my messages, but I received no acknowledgment.
I believe I was scammed. I paid around $350 for genome sequencing in 2023 and never received any results. My account on their platform seems to be non-functional due to constant changes. I received my kit in 2023 without any instructions, and it took multiple emails to clarify the process. I also incurred additional costs for shipping that were never refunded. I heard rumors of the company facing bankruptcy, but it appears they are still operational. This company feels like a total scam; I recommend exploring other options.
I purchased a kit on December 1, 2024, which was delivered on December 30. I sent my sample back in January. The kit's status has changed from 'waiting for quality control' to 'registered,' but almost a year later, I still have no results. I have reached out to customer service a few times with no replies. A friend who bought a kit as a gift is also still waiting and hasn't received any updates either. While some may get results, the likelihood of receiving yours seems low, and refunds are not guaranteed.
I completed a test five years ago and had access to reports at that time. Now, they seem to have vanished, and there’s no way to recover them. The website is confusing, and I'm doubtful about the legitimacy of their genome analysis. There seems to be no regulatory oversight ensuring their methods are valid.
This company does not respond to emails and has no published contact number. The financial investment in their products is significant, yet their inaction shows a clear lack of interest in customer care. It feels like a complete scam!
Due to financial constraints, my husband and I cannot afford health insurance, which puts my life at risk. I needed the DNA tests I ordered to be processed promptly due to my medical condition. I interacted with someone who assured me the necessary kits would arrive in September, but we still haven't received them. It feels like the company has taken $1500 from me at a critical time, and I am deeply frustrated.
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Dante Labs offers affordable DNA Tests to gain insights into your health, life and risk for hereditary diseases. Non-invasive. Clear and concise reports.
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