Review Time
Extra charges and refusal to refund.i ordered the bundle with free logo embroidered, but as other online reviews I recieved an extra charge for having a “complex” logo, this was quoted at £9 per item and £21 for the jacket, doubling the cost of my order. They were unwilling to discuss this so they cancelled the order. Then I was advised that I had to pay a cancellation fee and the costs of the logo work. I have since received threatening email after posting a review of this company from them. Aggressive and rude. DO NOT USE this company, crazy situation. *** I did phone in prior to the order, my logo is my logo, I have no idea if it’s 10,000 stitches or 20,000 stitches ? You could of asked for it when I checked if you can embroider on the garments requested. I called in after the fact and have stated I’d pay something extra but not double the cost of the order, but I was told I couldn’t speak to Michael and the email was the costs. You have accepted the cancellation of the order, now all I want is my money back, you can’t refuse the refund. There has been no mention of a £6 figure until I write this review. Please please send my refund ? The orders cancelled ? I have no clothes, no order and now no money.
Slight bit of confusion at first, but once we spoke to a member of staff via phone call everything was confirmed and received order very quick, These items where to an outstanding quality and we are very happy with the service received
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High quality Embroidery workwear for every pocket.
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