Review Time
Hi the order i placed for placed for polo shirts gilet, light jacket, and top, all arrived . Very happy with the order quality and standard . And service as a whole. Will order some more later in year , and recommend.
Nice quality clothes for the price, however, having sent me some wrong items I contacted them to say please advise way forward, no response so then I got a chase up "check in" email so I asked again. Customer service then saying never received my initial response can I find that email then screenshot it as proof & then they will set about returns etc. Why on earth does my initial email matter, they now know they sent me the wrong items & I really can't be bothered with all the faff! Surely, they can now take up the query & now sort, I have simply asked for the original order items - so I said forget it I'll order elsewhere from now on to which they replied "we just need to see a proof of that original e-mail" ... WHY??? It makes no difference whatsoever to that fact you sent me the wrong items & I simply would like what I ordered. V poor customer service I'm afraid.
Extremely disappointed with the uniform embroidery provided by Kingcraft. The stitching quality is very poor – the lettering is messy, uneven, and looks rushed. For something that is supposed to represent a professional business uniform, the finish is unacceptable. It honestly looks like very low-standard work and not something I would expect from a company offering embroidery services.What made the experience worse was the customer service. When I raised the issue, there was no real effort to resolve the problem or take responsibility for the poor workmanship. Communication was unhelpful and dismissive.I paid for a professional product and service but received neither. Based on this experience, I would not recommend Kingcraft to anyone looking for quality embroidery or reliable customer service.
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