Here’s my situation. At first glance, it seems like a standard return process. But here’s how it works in the so-called Cruyff UK "company." You generate a barcode on the Cruyff website—let me emphasize, there is no other way to return their products; this is the only option they provide. Fine, you generate it, and you’re forced to use DHL e-commerce as the courier (another fantastic company, by the way—completely unreachable, no responses, no phone calls—it’s almost like these “amazing” companies work hand in hand).Anyway, back to the point. With the barcode—which you can only generate on the Cruyff website—I go to the shop where they print the label, stick it on the package, and send it back via DHL. Two weeks later? Nothing. On the DHL website, it says the package has been delivered. But my money? Still nowhere to be found.What follows is a ridiculous back-and-forth with Cruyff’s less-than-competent employees via email. They’re asking me to prove that I sent the package correctly and to what address... This is absolutely ridiculous. First of all, they should be handling this with DHL, not me. Second, how the hell am I supposed to know the address? All I had was the barcode generated by them!To make matters worse, I’ve already provided proof of delivery, including scans from DHL and a receipt from the shop confirming the drop-off. Yet somehow, Cruyff continues to stall and shift the responsibility onto me.This is nothing short of a scam, and they’ve robbed me of £150. To anyone reading this: beware.
Claim your business profile now and gain access to all features and respond to customer reviews.
1979, AMSTERDAM - BARCELONA
As a player from the early days of professional football, Cruyff simply could not get used to certain things.Being told what to do or wear was one of them. This daily discomfort inspired him to start his own sophisticated sports brand in Barcelona, 1979. He wanted to eliminate frumpy sportswear for good.
In 1982 Cruyff started collaborating with Emidio Lazzarini, the Italian designer who first introduced functionality and elegance to the world of sportswear.See more
