Review Time
I purchased this self-cleaning cat litter box from Cumrige in April 2025. Everything was going great until the end of August when it stopped working (would not “clean”, only completely dump all of the litter for a full clean and then get stuck open, causing a potential unsafe situation for my cats. I’ve tried everything to troubleshoot the issue, but without success. My biggest issue is there NO customer service/support information listed anywhere on the paperwork. I tried to email via Amazon and it was returned, saying Cumrige was no longer part of their store (despite their product still being sold on Amazon). When I purchased this product I was sent a one year warranty, guaranteeing repair or replacement…great!!! But…how do I reach someone to actually get help? I’ve been dealing with this quandary for almost two months. (PS, I loved the product before it stopped working, but the biggest downside is not being provided access to customer support!!!!). I feel scammed.
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Cumrige® is a passionate brand dedicated to creating smarter and easier solutions for both cats and their owners. We specialize in designing and manufacturing smart self-cleaning litter boxes—also known as automatic litter boxes or robot cat litter boxes—that combine modern technology, safety, and convenience to transform daily cat care.
Our flagship Cumrige M Series (M2, M4, and M5) is trusted by thousands of cat parents worldwide. Each model is carefully engineered with infrared and weight sensors for safety, whisper-quiet operation, effective odor control, and smart app connectivity. Whether you live in a multi-cat household or just want a low-maintenance litter box for one beloved cat, Cumrige offers a solution tailored to modern pet families.
We believe that when cats are healthier and happier, families feel more relaxed and homes become cleaner. That’s why every Cumrige litter box is designed not just as a tool, but as a complete cat litter solution:
Automatic cleaning functions save owners valuable time and eliminate the daily hassle of scooping.
Multi-layer safety systems ensure the cleaning cycle never runs while your cat is inside.
Odor control modules and enclosed waste bins reduce smells and improve home air quality.
Spacious, durable designs support multi-cat households and larger cats.
Quiet technology keeps the home peaceful, even at night.
Beyond product innovation, we are deeply committed to customer trust and satisfaction. Every Cumrige litter box comes with a 1-year warranty and a 30-day money-back guarantee, so you can purchase with confidence. Our customer support team is always ready to help with setup, troubleshooting, or replacement parts.
We also understand the importance of reliable delivery. With multiple warehouses in the United States, Cumrige ensures fast shipping, secure packaging, and professional logistics support.
Our journey does not stop here. We are constantly listening to feedback from cat owners and working to improve our designs. From self-cleaning litter boxes with odor control to large litter boxes for multiple cats, our vision is to redefine what cat care means in the modern home.
At Cumrige, our mission is clear: to make cat parenting easier, homes cleaner, and cats happier. With every innovation, we bring pet owners one step closer to a healthier, fresher, and stress-free lifestyle—because your cat deserves the very best.See more
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