Review Time
– Continuous medication shortages, no alternatives, serious health effects
I have endured a very frustrating and ongoing experience with the service. For about 2.5 years, I have been without medication for 9 months; during 3 of those months, I had an active prescription. I have frequently been left without my prescribed medical cannabis due to persistent stock shortages. Even more concerning, no suitable alternatives are provided, leaving me entirely without treatment.
This has had severe repercussions for my health. I depend on this medication for pain relief and seizure management. Being forced to halt and restart medication because of stock issues has triggered seizures, intensified my pain, and caused significant nausea. The seizures become particularly severe when medication is abruptly stopped and then restarted — something any responsible healthcare provider should recognize and prevent.
Since it is so uncommon for me to actually receive my medication, I have ceased paying for consultations, as they have become futile. There is no point in paying to be prescribed something that is rarely available.
What adds to my frustration is the situation regarding medical cannabis in the UK. While it is technically legal, patients are left vulnerable. Clinics can prescribe medication without any obligation to ensure a steady supply, continuity of care, or safe alternatives. This would be unacceptable with any other controlled or long-term medication.
Providing patients with treatment and then repeatedly leaving them without it — especially when seizures and chronic pain are involved — is dangerous, unethical, and counterproductive to healthcare. I now find myself in limbo, unsure how to manage my condition due to the service's continued failures.
I cannot recommend this service to anyone who relies on stable, continuous medication. The stock shortages, lack of alternatives, and absence of accountability have directly jeopardized my health.
I had the pleasure of communicating with a member of the support team who efficiently addressed both of my inquiries in just minutes after I sent my email. I received a prompt response along with a solution to my issues! Outstanding assistance!
I have been with this service for nearly two years, and issues keep arising! I’ve previously lodged complaints and did so again today due to constant delays with my prescription. Living inland in the UK, I can't comprehend the holdups. The pharmacy's service is appalling regarding timely prescription dispensing, especially given the costs involved! They treat prescriptions as if it's a privilege rather than a right. It's disheartening to see them ask for reviews, likely making patients feel pressured to comply for better service. I ordered on a Thursday, while a friend ordered the next day and received theirs promptly. I live just two streets away, yet I am still waiting! It's now Monday, and I have yet to receive my medication. This company seems to take your money and prolong the process, while pretending to care for your wellbeing. I can't believe I'm consistently facing such treatment from so-called professionals after paying for my prescriptions! I sincerely hope management looks into this ongoing issue, though I remain skeptical. Consider this: if you have a serious medical condition and your prescription is delayed for days, would you not view this as negligence? Remember, as a verified medical cannabis holder, the experience should be better, not worse. Imagine a private service taking your money and making you wait for essential medicine!
I've been with the clinic for about six months now and have had a very positive experience. I've consulted with a few doctors, both of whom were compassionate and knowledgeable, which made a significant difference. Additionally, I reached out to the pharmacy staff a couple of times and found them to be very professional and friendly. One representative, in particular, was incredibly helpful with an issue I had. Thank you!
I've been attending this clinic for around six months and have had a very positive experience. I consulted with a couple of doctors who were both compassionate and knowledgeable, which made a significant difference. I also reached out to the pharmacy staff a few times and found them to be professional and kind. One representative was particularly helpful in resolving an issue. Thank you!
After several unsuccessful delivery attempts, a representative stepped in and resolved everything quickly and professionally. She kept me informed and genuinely cared about delivering my medication. If all customer service experiences were like this, there would be no complaints. Thank you for the outstanding support!
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide patients with ground-breaking access to a complete range of full spectrum medical cannabis, manufactured in the UK.
billingremedies.com
ozisikeczane.com
gracetouchclinic.com
appliedhealth.com
lynton.co.uk
katsnaturals.com
saltroad.com
happyfamilystore.org
getluna.com
initial.com.au