Review Time
Collaborating with this service has been a wonderful experience. I'm so pleased I found their website and chose to go with them. The ordering process was incredibly straightforward, and the turnaround time for the bobblehead was remarkable. Within just 4 days, I received the complete sculpted proof! It required no adjustments, and it looked flawless. I've dealt with other providers in the past, where communication was slow and the entire process took 3-4 weeks. I will definitely turn to this company every year for my annual employee award bobblehead.
I had a very disappointing experience with this company. I ordered a custom bobblehead as a Christmas gift for my parents, and it arrived damaged and poorly made. The ponytail was detached on arrival, and the paint job looked unfinished and sloppy, nowhere near the quality shown in the reference photos or advertised online.
When I contacted customer service, they initially stated that a refund could be processed if the item was returned. After I agreed to return it, they repeatedly deflected toward a remake instead of honoring the refund, citing delays and trying to steer me away from returning it. Once I mentioned PayPal Buyer Protection, they reversed their position entirely and said I was no longer eligible for a refund.
They even suggested I repair the item myself with superglue, which I found completely unacceptable for a brand-new, premium-priced product. After refusing a refund or remake, they then tried to get me to purchase another item at 50% off, which felt like a bait-and-switch tactic rather than a genuine attempt to fix the problem.
Another important note: while the company markets itself as being U.S. based, my experience and communication strongly suggested that production and support are handled overseas, which was not clearly disclosed upfront and may explain the long delays and quality issues.
Overall, the product quality was poor, it arrived damaged, and customer service was frustrating and inconsistent. I would strongly caution others—especially anyone ordering a time sensitive gift, to think twice before purchasing.
The interaction during the process was excellent! I appreciated being involved in creating my custom bobblehead. They delivered exactly what I envisioned and were incredibly patient. The VIP service was absolutely worth it, and I highly recommend this service!
3 key things stick out about my experience1) timeliness of proofs end to end excellent2) attention to detail on my custom design was amazing3) opportunity to provide tweak to design and timeliness of updates fantasticOverall highly satisfied, great work
Thank you for all your time in making this gift perfect. You were always asking for little things in the project and if you didn’t understand what I asking for you confirmed it before just doing it. My boss I know has the perfect spot for this in his office!! Thank you again!!
I placed my custom order with a photo on a Sunday with a few questions to ask and by Monday morning I had received a response with a photo asking me if I approved what they had done at that point. Everyday for the next 3 days I received an email asking if I approved what had been completed. Oops! I forgot to mention the craftsmanship was phenomenal! Amazing job eveyone
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Custom Made Bobbleheads Match Your Photo. TOP CUSTOM BOBBLEHEAD BRAND FOUNDED IN THE U.S.
Committed to providing customers with the most perfect gift and service. We are proud to have a team of 111 skilled artists who are passionate about creating lifelike bobbleheads that perfectly capture your likeness.
We understand that every customer is unique and that's why we offer super similarity in our products. You can rest assured that the custom bobblehead you receive will look exactly like you or your loved one. Free face proof will be offered to ensure your complete satisfaction before shipping.See more
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