Review Time
Avoid this place due to their poor customer service! They initially misled us about the delivery timeframe, promising 5 days. After 10 days, we found out our order hadn’t even shipped. I had to cancel, ruining my child's Christmas. The refund took a month, and we lost over 30 euros in conversion fees. When we reached out to the company for a discount on our next order as compensation, they refused.
Stay away - horrible customer service! Initially, we were misled about the delivery time, promised in 5 days, but after 10 days of waiting, we had to ask where our order was, only to find out it hadn’t shipped. I had to cancel, ruining my child's Christmas. The refund took a month, and we lost over 30 euros due to conversion fees. We contacted the company for compensation through a discount on our next order, but they refused.
Delivery was much slower than indicated on the website. The estimated delivery date was incorrect, taking 13 days instead of the promised 3 days. There was no valid tracking system, making it impossible to get details until the driver called to say he was arriving within 3 hours. I would not recommend this service and will not order again.
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