Review Time
I contacted this company for advice on a family members car, from the very first email (from Danny and then Harry) I got a top level of service and advice. Even before I had made a purchase they gave me advice of what the issue could be before I committed to making a purchase.Unfortunately for us the car ended up needing a head gasket, there was three different variations for the car and Darkside allow us to order all three and return the ones we didn’t use.They also advised that the likely failure was either due to water pump or head lift as the car had been mapped and this particular model suffers from this and advised a remedy for this also.I ordered quite late in a Thursday and emailed to ask for a next day delivery. The order was packed and send and we received it by courier the following day. The returns and refund process was easy and I received my refund quickly.I would 100% recommend this company as they could have sold me all sorts of parts to remedy the issue with the car but they took the extra time to help with diagnosis to make sure we got it right first time.The car is now up and running perfectly.Thank you Darkside and keep up the amazing service.
I can't stress enough the service is 11/10 l ordered a inlet pipe for my car found out it was the wrong one l emailed them and it took not even 20 mins for them to get back to me they found the right part I needed as I was struggling and the problem was resolved within a hour maximum, too whoever Ben is at dark side developments u helped me so much and allowed me to swap over the product to the right one I needed thank you guys so much top class customer service and top class support, thank you guys
I had been trying to source very specific brake pads for some time and kept getting met with the same response from other vendors. 4 - 6 weeks lead time, which is fine I get parts have lead times that vendors can't control. The difference here is that Ben from DSD went over and above to not only source the parts for me but worked with the supplier directly to reduce the lead time down. Parts came a week earlier than expected. And I'm a first time customer for DSD so no favouritism here just good honest customer service.
I recently took my T5 Transporter to Darkside as a returning customer.Their workshop experience and customer communication is top notch. Helpful advice, great communication keeping you informed from the moment your order is placed and highly skilled mechanics/technicians.Booking in with Darkside and travelling from the Midlands is always worthwhile for the professional service, and being a fussy mofo the care taken to my pride and joy.Credit to Darkside as a whole, professional and reliable.
I recently had the pleasure of working with Darkside Developments, and I couldn't be more impressed with their service. They supplied me with high-quality parts, which I installed before visiting their HQ. Once there, their team carried out a custom remap and coding on both my VW Tiguan and Touareg—all within a single day.From start to finish, the professionalism of the team was outstanding. They kept me informed throughout the entire process, ensuring I understood every step. A special shoutout to Tony and William, whose exceptional customer service made the experience even better. Their expertise and attention to detail truly set Darkside Developments apart.If you're looking for top-tier automotive solutions with impeccable customer service, I highly recommend Darkside Developments.
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