Review Time
So grateful to have Isaac Chambers as my Private Client Manager, he 100% understands where I am in this market and what casks will interest me.Isaac always comes with well founded and rounded advice without putting any pressure on me. It's always a treat to get first refusal at unique opportunities as he puts his clients first!
Whisky Partners helped me with the purchase of a whisky cask for my current portfolio. They offer really helpful reminders on when stock is available and I have an allocated customer support person who can assist any purchases I would like to make. The process is very straightforward to manage, the whole process is very transparent - with an allocated certificate and cask number for each purchase and the opportunity to visit your casks in their bonded warehouse.
The service Decant provides is top class but unfortunately I am unable to make a payment via the system and have been for some time now. Nevertheless, an EFT works and this has been my mode of operandi in the past and is likely to be going forward.
I’d like to recognise via this feedback and observations Mr Issac Chambers. I’ve been an account holder with Whiskey Partners for approximately 14months and have accumulated 6 whiskey casks during this time. Around March April 2025 I had a change of account manager which I wasn’t initially aware of and received a call of introduction from Mr Issac Chambers. I was cautious initially as I’d only been with Whiskey partners for approximately 7months.After speaking with Mr Chambers for about 45-50 minutes I was impressed with his knowledge and client skills demonstrated to help me with the transition from the previous A/C manager which is always difficult how Me Issac re-assured me he would be available whenever I called upon him regarding any questions concerns or products I needed to understand. I have since the change expanded my portfolio and I’m enjoying my new hobby what makes it interesting and good for me personally is that I don’t feel it’s all down to me to deal with Issac calls me with new offers and provides excellent background to the casks in question hi knowledge in the particular area for me is very very good and he never puts pressure on me to purchase. I recently move in July and ask Issac give me 3 months headroom to settle which he did but What I also like is he contacted me within that window asking how things were going with a hard sell behind the call genuine people client skills that if I’m totally honest made me want to do business with Issac and Whiskey Partner now Decant which I have since done and I’m very happy with my current portfolio.Issac continues to provide updates and offers of Casks and always add very interesting background information associated to each one which I find in valuable and very educational in me developing my understanding of the cask whiskey element for me to make a more calculated decision in developing my portfolio.Overall I’m very pleased, satisfied and more confident with dealing with Issac when considering my next purchase and made my hobby and investment very interesting indeed and want to thank Mr Issac Chamber for all his help and support to date and long may it continue in my opinion. Thanks again Issac.
Isaac is passionate, and always puts his clients first. I think what I value most is that he listens to what I think and advises me with honesty and integrity. He's not pushing for a sale - rather, he genuinely wants his clients to get the most out of a partnership with Decant. I would highly recommend his services for both whisky novices and aficionados alike.
We have been with Whisky Partners for over 3 years now. Overall, we have been pleased with the support we have had from successive Portfolio/Client Managers. Our Client Manager has just changed, and our recent annual portfolio review was a joy. Isaac Chambers is clearly very professional, addressing our concerns in a clear and concise manner, so much so, that we have complete confidence with our current holdings and indeed just expanded our portfolio as well. Simply based upon our interaction with Isaac is worth a 5* rating. However, one small gripe; the Company has changed its website to the DECANTIndex one and some of the transfer of the data has been corrupted, and a recent Invoice was incorrectly presented (the maths was wrong!) I am sure these are transitory problems which will be resolved in the near future.
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Decant Index exists for just one purpose – to make Whisky Cask ownership easier for everyone. Whether you’re private or represent a retail/institutional client, we’ll guide you through every step of the process.
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