Review Time
Ordered four different sets of fittings three each. Orb x JIC. 6’s and 8’s and NPT x JIC 6’s and 8’. Whoever pulled the order sent me only the orb x Jic 6’s and then even though the 1 bag was labeled properly, I received two sets of NPT x Jic 8’s and 1 set of 6’s. The bag part numbers were all right just to pull the parts stuck the wrong parts in one of the bags so I have 60 one fitting and they’re useless. The three of them are in the job had to be done so I had to go buy them somewhere else and cost me a fortune so yeah, I’m not doing this again
Candace has no problem flat-out lying to you to try to avoid having to make things right. I placed an order on the 13th of February. It was an emergency, and I spoke with them on the phone and was assured that they would put the order at the top of the pile, and ship it USPS so that I would receive it on Saturday the 15th.They issued a tracking number on the 14th, and there was zero movement on it, so I reached out to them yesterday on Tuesday the 18th to ask them to cancel my order, and an hour and a half after I sent the email, they conveniently gave my item to USPS, and the tracking updated to show it was "accepted by USPS.". I emailed them again this morning, and Candace is flat-out lying and saying that they finished the order and gave it to USPS on the 14th and that they've been sitting on the package since that time. This is what they're going to claim to try and avoid fixing their mistake.I own a business and ship thousands of packages every month. USPS not only scans everything the day they receive it; they don't sit on packages at a local post office for 4 days. I asked again to have them intercept and cancel the order, but they're refusing. So I will be calling my credit card company and filing a chargeback. Do not do business with this company!
Ordered 11 hoses on 12/30/24. On 1/14/25 I called to check the ordered. They hadn't made it yet because of one backordered part. I asked that they please make what they could and send the back ordered part later. A week later I get call saying their machine is broken and they can't make the hoses as ordered. Came up with an alternative. Then the hoses finally shipped on 1/24/25. Checked tracking several times. USPS says the package is in transit, but no update in several days. Called again. Customer Service (Candace) told me that I would have to work with the postal service to find them because they fulfilled their obligation when the hoses shipped. They refuse to do anything else. They said my only option was to order (and pay for) more hoses! REALLY?!?!?! I didn't arrange shipment, they did. I never received the hoses. My recommendation - stay as far away from this company as possible.
These people sent the wrong part and refused to send return shipping! I sent a video of myself measuring there part showing proof positive they sent the wrong part. They send I would have to pay the return shipping! So, if you want to be stuck paying shipping for their mistake, then order from them!
Placed an order for two hydraulic hose assemblies on 12/7/24 and was notified of backorder status on 12/9/24. Since these are needed for a snowplow, and it is now winter, the parts are needed ASAP. Filled out a help ticket on their customer service page only to discover that the submit button is deactivated. I now wish that I had taken my business elsewhere.
IMHO, Absolutely the worst hydraulic hose company on the face of the planet, horrible customer service, extremely low quality customer service, Woman in customer service was the one of the most ignorant people I’ve ever communicated with she lacked knowledge , had to explain myself over and over and over and she still didn’t understand, wouldn’t stop talking over me etc etc… lacking in professionalism, then a man named Ted was even worse totally incompetent lacking in professionalism, or how to grow a company … he did everything it would take to shrink a company, if I could give this Company a 0 star I would have … don’t waste your time
This is a total Mickey Mouse outfit to say the least I've been trying to order these fittings for over 2 months I have been lied to every step of the way I have been told they'd be here in 7 days I have told they'd be back ordered I have been promised to be called never was I was promised a shirt and shipping date several different times never showed finally my fittings show up and I ordered 30 and received 25 and they never notified me never anything in the Box nothing I had to chase them down to find out why I only received a partial order and then I get nothing but attitude back ask to speak with the manager a boss supposedly there isn't one
Have used this company for some time. Have always been happy with the products and service. Clearly something has drastically changed. The most recent order was placed on March 19th. Continued the show pending. Tried every method available to get in touch with somebody finally on Easter the operations person responded by way of their Facebook page. Said he would look into it. Try it again on April 1st to get any contact with somebody as it now showed shipped. Finally after a half a day actually spoke to a live person. They're telling me that the order was canceled as I have asked repeatedly over the last week. She said I will go out and find the package and call you back. I said that will not be necessary just simply cancel the order your customer service is awful. I okay click
Lost the order, probably an honest mistake but the bimbo I called 10 times in the office wouldn't check into it even with repeated calls every day. Following week a diffrent and very nice lady finally checked into it, she got it to me fast, she needs a raise! The bimbo needs fired!
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DiscountHydraulicHose.com is your one-stop-shop for all of your hydraulic hoses, hydraulic fittings, adapters, clamps, quick disconnects and so much more. We have been selling hydraulic hoses and fittings for over 50 years, constantly expanding our product catalog to best service the needs of our customers.
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