brita.co.uk

4.8
4.8 Based on 1.2K reviews

BRITA a global family committed to creating a positive and sustainable impact in the world of water!...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
93%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
4%

All Reviews

Filter Reviews

Review Time

Paul Frewin
I have a Brita tap that after several years developed a leak due to perished 'O' rings. I contacted

I have a Brita tap that after several years developed a leak due to perished 'O' rings.
I contacted BRITAcare and they were so helpful, providing me with everything to sort the problem.
My tap is now working fine again.
I can't praise them highly enough for their aftercare service.

5
Date of experience: Mar 01, 2026
Peter Franks
Quick replies and positive service - The water quality indicator was missing from our new jug and wi

Quick replies and positive service - The water quality indicator was missing from our new jug and without any fuss/quibbling or need for receipts or other evidence Brita are sending me a new one.

5
Date of experience: Feb 12, 2026
Alfonso Criscuoli
Superb customer service from Brita UK. The filter indicator on my jug has stopped working after a fe

Superb customer service from Brita UK. The filter indicator on my jug has stopped working after a few years and I just happened on an article that you could order new ones from Brita at no cost. Emailed them got a reply within a couple of days and received the new indicator within a week. Was kept informed of progress all the way. Very impressed indeed. Thank you.

5
Date of experience: Feb 06, 2026
Neal Hartley
From beginning to a very satisfactory end the Brita customer care team team principally Babs, provid

From beginning to a very satisfactory end the Brita customer care team team principally Babs, provided rapid response and excellent advice. I can now continue to use their excellent product as I was before.

5
Date of experience: Jan 28, 2026
David Carter
Outstanding Customer Service

The customer service is truly exceptional, demonstrating complete understanding and professionalism. I highly recommend choosing this service for its helpfulness. Thank you very much!

5
Date of experience: Dec 31, 2025
Ethan B.

4
Date of experience: Dec 12, 2025
Madison Bell
Battery issue resolved quickly!

The battery in my water filter failed, but the company promptly sent a replacement at no charge, resolving the issue faster than I expected. I'm very grateful for the outstanding service.

5
Date of experience: Dec 12, 2025
pleaskan
Fantastic assistance for spare parts

I received exceptional customer service for a spare part, which was sent within hours. The team was very responsive and pleasant to work with. Thank you!

5
Date of experience: Dec 12, 2025
ludo10136
Great support experience!

After accidentally breaking the lid of my new travel bottle, I contacted customer support to ask about a replacement. To my surprise, they sent me a new lid for free as a goodwill gesture. This was my first interaction with their support, and I was extremely impressed. Thank you!

5
Date of experience: Dec 11, 2025
Earl Harris
Outstanding service from a great company

This company is fantastic. They addressed my inquiry quickly and dispatched the necessary item for my filter jug. I couldn't ask for better service than this.

5
Date of experience: Dec 11, 2025

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