diyhometown.com

4.7
4.7 Based on 13 reviews

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Average Rating

4.7

/
5

13 Reviews

5 Star
86%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
14%

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A H
I placed an order through ther website, but I have not yet received an order confirmation. I have tr

I placed an order through ther website, but I have not yet received an order confirmation. I have tried to get hold of them by all means possible, but no response anywhere. Very bad behavior!

1
Date of experience: Apr 17, 2026
A H
I recently placed an order through your…

I placed an order through ther website, but I have not yet received an order confirmation. I have tried to get hold of them by all means possible, but no response anywhere. Very bad behavior!

1
Date of experience: Apr 12, 2026
Anita
Good quality

Good quality, fast delivery!

5
Date of experience: Jan 12, 2026
tracy stewart
Excellent quality

I ordered a cross stitch from this company. They kept me informed on the delivery status throughout. The item was well packed and the quality of the goods are brilliant plus the pricing is good value. I had a small issue which I emailed them about and it was resolved very quickly. I would recommend this company.

5
Date of experience: Oct 24, 2025
gabo56776
Outstanding Customer Service

The customer service is second to none. The response time is excellent and go the extra mile to resolve any query. It’s really easy to just message the team and to get an actual person rather than a bot. Lead times for products are also reasonable, especially delivery to the UK. Will always buy from diyhometown.com.

5
Date of experience: May 01, 2025
Rebecca  Pashley
Outstanding Customer Service

The customer service is second to none. The response time is excellent and go the extra mile to resolve any query. It’s really easy to just message the team and to get an actual person rather than a bot. Lead times for products are also reasonable, especially delivery to the UK. Will always buy from diyhometown.com.

5
Date of experience: May 01, 2025
Dustin Powell
Recurring customer

I've ordered from diyhometown several times and always get exactly what I order. The products are good quality and easy to work with, not to mention very priceworthy! Never had any issues with an order vefore and customer service is very accomodating.

5
Date of experience: Apr 20, 2025
Josefin Strand
Recurring customer

I've ordered from diyhometown several times and always get exactly what I order. The products are good quality and easy to work with, not to mention very priceworthy! Never had any issues with an order vefore and customer service is very accomodating.

5
Date of experience: Apr 20, 2025
Naila Patterson
They take care of their customers!

Three months ago, I bought a cross-stitch kit with a Mario Bros pattern. As I progressed with the embroidery, I realized that one of the thread colors was insufficient. I contacted the store to ask if they could send me more of that color, and to my surprise, they not only sent me the thread I needed but also included extra threads of all the colors in the pattern, just in case I faced the same issue with another color in the future.This speaks volumes about their amazing customer service. It’s a pleasure to shop from a store that truly cares about its customers and makes communication so easy and pleasant. From the bottom of my heart, I thank them and highly recommend everyone to buy from Diyhometown. I will definitely shop here again!

5
Date of experience: Mar 02, 2025
Paula Armenta
They take care of their customers!

Three months ago, I bought a cross-stitch kit with a Mario Bros pattern. As I progressed with the embroidery, I realized that one of the thread colors was insufficient. I contacted the store to ask if they could send me more of that color, and to my surprise, they not only sent me the thread I needed but also included extra threads of all the colors in the pattern, just in case I faced the same issue with another color in the future.This speaks volumes about their amazing customer service. It’s a pleasure to shop from a store that truly cares about its customers and makes communication so easy and pleasant. From the bottom of my heart, I thank them and highly recommend everyone to buy from Diyhometown. I will definitely shop here again!

5
Date of experience: Mar 02, 2025

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