popcollectibles.store

4.4
4.4 Based on 141 reviews

Pop Collectibles provides premium collectible services, values the noble experience of customers and delivers high-end products from Hong Kong to anywhere across the world....

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Average Rating

4.4

/
5

141 Reviews

5 Star
82%
4 Star
2%
3 Star
1%
2 Star
0%
1 Star
15%

All Reviews

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Review Time

Billy Kelly
Unresolved Issues with My Order

I was asked to remove my review and allow them to address the issue with my damaged item. This request was made in November 2025, and as of now, in late January 2026, I have yet to receive any updates from them.

1
Date of experience: Jan 23, 2026
JS91
Impressive Confirmation for My Recent Pre-Order

I recently placed a pre-order for a Thorin figure and was pleasantly surprised by the early arrival of the email confirmation. This seller has established a reputation for reliability with exclusive items, and I wholeheartedly recommend it to collectors everywhere, particularly those in the USA like myself.

5
Date of experience: Jan 11, 2026
Jaden Anderson
Consistent Quality and Fast Shipping

I have been a loyal customer for over two years. When items are available, they consistently arrive quickly. I often feel a bit anxious about pre-orders, but once the product is ready, they ship it out swiftly using the quickest option. Their support team is also very attentive and always responds directly when I have inquiries or need updates on my order.

5
Date of experience: Jan 10, 2026
Richard Anderson
Exceptional Service and Support

The company has truly exceeded my expectations in handling my pre-orders. They consistently deliver on time and are quick to resolve any issues that may arise. Excellent customer service and prompt responses.

5
Date of experience: Jan 10, 2026
JokeCake
The wait for my Batman action figure was absolutely worth it.

Although it took some time to receive my Batman action figure, it was definitely worth it. The item arrived in a secure brown box, thoroughly taped, and was bubble wrapped for extra protection. Inside, I found the packaging box containing the action figure, both in pristine condition. I've just preordered another figure because the service has been outstanding.

5
Date of experience: Jan 01, 2026
Jemmy
CAUTION: SCAM WARNING

CAUTION: SCAM WARNING Please be careful with this. I recently ordered a collectible figure and opted for express shipping, but I have yet to receive it. When I reached out to the support team about my issue, their response was extremely delayed. After multiple attempts to get in touch, they even threatened to cancel my order if I didn't remove my feedback. If anyone wants to see screenshots of our conversation, I'm happy to share them as evidence that these individuals are scammers and should be held accountable. I strongly recommend not trusting the reviews on various platforms. To learn more about the company’s practices, search for “Issues with the seller” online. You will find many reports detailing their poor customer service and instances of scams. Be wary of influencers promoting this company. They are leveraging their platforms to mislead consumers and take their money. As one influencer advised, “Do your own research before making a purchase.” I am sharing my experience to help others avoid similar problems.

1
Date of experience: Dec 16, 2025
Lorelei Smith
Exceptional Experience!

Exceptional experience! As a passionate collector, I had my doubts initially, but I was genuinely impressed. The rare figure arrived in perfect condition, expertly packed, in just three days from ordering. It traveled from overseas to New York faster than many domestic items, and at a lower price than other platforms. I highly recommend this service. Excellent and timely communication as well.

5
Date of experience: Dec 12, 2025
Millicent P.
Frustrating Experience – No Shipment or Response

I placed my order back in August and paid for shipping in October. Their site claims in-stock items ship within 3–4 days after payment, yet over a month later, I still have no tracking number, shipment confirmation, or replies to my follow-up messages. They assured me in an email that it would ship later that week, but nothing happened. They've since stopped communicating entirely. I’ve had to initiate a chargeback due to non-delivery and lack of responses. Very disappointing — I cannot recommend this service.

1
Date of experience: Dec 11, 2025
Leamon
Positive Interaction with the Team

I haven’t received my item yet, but I’ve had a smooth experience communicating with the team so far. I would recommend this service to fellow collectors!

5
Date of experience: Dec 10, 2025
BobLennonProof
Outstanding Service.

Outstanding service! As a dedicated collector, I had my reservations at first, but I was truly amazed by the experience. The rare figure arrived in perfect shape, exceptionally packed, in under three days from my order. It made the journey from overseas to New York faster than many domestic purchases, and at a lower cost than other platforms. I highly recommend this service. Great and prompt communication too!

5
Date of experience: Dec 09, 2025

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