Review Time
I would like to say thanks a lot to customer service team for helping me to resolve the problem with my luggage which was demanded during a flight from Krakow to Los Angeles.
The customer service team kindly assist and resolve the replacement of damaged suitcase. I am very glad that I met such a kind and friendly response from team. Now I have a new suitcase and I am satisfied with it. Also I am ready for my upcoming trip to my new destination.
Best regards.
Sincerely,
Irina.
On the positive side, I am happy regarding the timely delivery of the bag. Tracking was made very easy to locate the package. On the negative side, the bag which I received from Dolfi 1920 (Travelite VIIA L) is of below average/cheap quality (China made). I am confident that it will not last for more than 1 or 2 travels. I have been using Samsonite, VIP and Pierre cardine bags for years. Compared to that Travelite VIIA L are nothing.
I’m very satisfied with the service provided. However, the refund process took longer than anticipated, so I chose a voucher to buy a new suitcase online through the platform. They were very responsive and supportive throughout, and today I received my suitcase, which I am very pleased with!
I'm content with the service provided. Unfortunately, the refund process took some time, so I received a voucher to purchase a new suitcase online through the platform. They were very responsive and supportive throughout, and today I received my suitcase, which I am very happy with!
I want to highlight the exceptional customer service I experienced with the baggage team. My suitcase was damaged during the flight, and I anticipated a lengthy and complicated process — but it was quite the opposite. The support was friendly, swift, and professional. They managed my request efficiently, and I received a full refund without any issues. Thank you for the fantastic service and the respectful, straightforward approach. I truly value it and wish more companies operated this way!
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Dolfi1920 ist das weltweit führende Unternehmen für die Regulierung von Gepäckschäden, die während einer Flugreise entstehen. Rund 100 Airlines auf der ganzen Welt vertrauen unserem Service. Zusätzlich gehören Garantiereparaturen, After Sales Management und Privatreparaturen zu unserem Portfolio.
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