Review Time
I booked a van hire a week in advance for a house move, expecting a smooth process. When I arrived at the Heathrow branch at 10am for my scheduled pick-up, there was no queue, yet I still ended up waiting over an hour before anyone even checked my paperwork.Once it was finally checked, I was told I needed to pay a surcharge, which I paid immediately — but no receipt was given. I was then told to wait again for the vehicle collection. After another 30 minutes, the customer service advisor informed me that the van was faulty and offered me a car instead. I explained clearly that a car would not meet the purpose of a house move.I asked for a refund, and they said it would be returned to the original payment method, including the surcharge. I’ve since emailed them, and it has now been two days with no response at all.This experience showed extremely poor communication, long unnecessary waits, and unprofessional customer service. I would not recommend this branch, especially if you are relying on a vehicle for a time-sensitive move.
Ray at leeds/bradford is a very good man, the lad was quick stuck to his word, got the van ready and showed me all i need would defo use again just because of the customer experience I received from ray at leeds bradford. Thanks alot will be back again and super luton van Rich.
The location is just a short walk from the airport but the prices are better for not having to pay airport fees. I was delighted with the car but, most importantlyCollection and return was very easyBut most of all I was delighted with Drivalia’s people:A gentleman with a South African accent who at check in, despite the teaming rain, the long queue of customers continued efficiently while keeping his calm and being friendly; quite a featA lady from Toledo Spain who was equally efficient and friendly.To the Drivalia CEO – these two are keepers. Look after them well please
Claim your business profile now and gain access to all features and respond to customer reviews.
www.hoshenius.com
invate.co.uk
islaandjames.com
thefederalsavingsbank.com
irishtourism.com
thedermacompany.co.uk
japansdates.com
caraasport.com
frameworkeducation.org
wiesnwitz.co.uk
