Review Time
I ordered a travel bag three weeks ago, and it still hasn't arrived. I reached out to the service multiple times and finally got a response about two weeks later. They claimed that the delivery carrier left the package at the gate. However, it is their responsibility to ensure items are delivered to a secure location, not just left where anyone could take them. They informed me that they cannot replace or refund the item, leaving me out $425 for something I never received. This feels unethical, as it's not the customer's fault when the delivery service fails. They should address the issue with the carrier and either replace or refund the purchase immediately, but they do not. I would advise against buying from them, especially if there's a chance your package might be left unattended. Additionally, this company is not based in the US, making it risky to seek a refund. They seem indifferent to ensuring that customers receive their orders. Exercise caution when making purchases; I do not recommend this service.
I ordered a travel bag three weeks ago, and it has yet to arrive. After reaching out multiple times, I finally received a response two weeks later. They claimed the delivery service left the package at the gate. It's their responsibility to ensure items are delivered securely, not just left where anyone can take them. They refuse to replace or refund the item, meaning I spent $425 on something I never received. This is unethical; the customer shouldn't bear the burden of the delivery service's failure. They need to address this with the delivery company and provide a replacement or refund immediately, but they don’t. I cannot recommend buying from them, especially if your package could be left unattended. Additionally, the company isn't based in the U.S., making refunds a significant risk. They seem indifferent to ensuring customers receive their purchases. Exercise caution when buying from them.
I bought a large gold travel backpack, expecting a product worthy of its $200 price tag and the brand's reputation. Sadly, my experience has been quite disappointing. After just three trips, the material started to tear, which is disheartening for something claimed to be made with the "highest quality materials and care." One would expect durability at this price point, but instead, it’s fragile and can't withstand even light use. To make matters worse, the customer service was unhelpful when I reached out about the issue. They denied assistance, stating the damage was outside their warranty policy. This highlights a troubling disconnect between the premium pricing and actual quality and service. A $200 backpack should not fail so quickly, and it's unacceptable for the company to evade responsibility. This purchase was a regrettable waste of money, and I will not return for future purchases.
I purchased a large diaper bag. While the bag itself is nice, the stitching on the top handle tore after just a month of normal use. Given the price, I expected much better quality. They do not respond to emails, even after multiple follow-ups. I would advise steering clear of this company.
The bag's strap stitching began to come apart after less than eight months of use. The company promised a repair within two weeks, but now they say it will take two months, with no guarantee it will be completed on time. They do not provide a temporary bag, and customer service is only reachable via email, which can take 1-5 business days to respond. If you're a parent needing a reliable bag, avoid this one. The price does not ensure that the bag will meet your needs.
Stay away from this company. I’ve had one of their bags for just two months, and it’s already showing signs of wear around the zipper. I barely used it, and they refuse to stand by their product, claiming it’s normal wear and tear. They even suggested I visit a cobbler. After spending a lot on their products, I will be returning them. They are too expensive to fall apart so soon without any resolution. Look for a better brand. They also won’t allow my review on their website or social media, which is frustrating.
The quality of the diaper bag I received is shockingly poor. I regret believing the positive reviews. For over $300, I expected a top-tier product, but what I got feels worth no more than $20. The fabric is subpar, and the construction is flimsy. A diaper bag needs to be durable, and this one isn't. I’m uncertain how to proceed since returning items seems to be a hassle. I feel embarrassed for falling for the marketing.
I’ll share my negative experience here since the company won’t post it on their site. The stitching on the large interior pocket of my small bag came undone. With two-thirds still attached, it makes it hard to find items. This is unacceptable at this price.
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Designed for Fashion, Crafted for Sport. Next-generation luxury fitness brand with sports bags that bridges high fashion with fitness performance features.
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