Review Time
I recently had an outstanding experience with Emmanuel and Jeremy while arranging a rental car. They were incredibly efficient and responsive, making the entire process smooth. Thanks to their quick customer service, my verification was completed promptly, allowing me to secure an urgent booking without delay.
I appreciate the assistance I received for license verification, but the reliance on email communication is quite slow. What could have been a five-minute phone call took almost an hour through emails. It would be beneficial to have the option to directly speak with the verification department, especially when dealing with technical errors in the app that are causing delays.
I am grateful for Jeremy’s assistance in verifying my license, but the back-and-forth email communication is very slow. What could have been a quick phone call took almost an hour to resolve through emails. It would be helpful to have a phone option for the verification department, particularly when technical errors in the app are causing delays.
I had some challenges with the verification process due to my foreign driving license. I believe this part needs a review to clarify whether foreign licenses can be accepted or not. However, the customer support team was very helpful via live chat, especially Jeremy, Amy, and Gem. A big thanks to them for guiding me to my first booking professionally.
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As a Melbourne based startup, Drive mate is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive mate are insured through our insurance partner - Allianz & GT Insurance. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive mate you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive mate is envisioning to take the lead in distance travel and simplifying car accessSee more
