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I’ve been a loyal Dropbox user for over 15 years, but the past two years have been a complete disaster. Their so-called “built-in features” are nothing short of a nightmare—they hog your computer’s resources and make Dropbox practically unusable for real work. The company has completely lost what made it great: simplicity. I’m done with Dropbox—and clearly, I’m not alone in this.
Dropbox Backup successfully stores data, but it does not reliably allow you to restore it, which makes it unsuitable as a serious backup solution.
I backed up a large Photos library (hundreds of GB). The backup clearly exists in Dropbox, but there is no practical way to retrieve the full original data:
• There is no functional “Restore” option available.
• Web downloads fail due to undocumented limits (e.g. ~250 GB / file count limits).
• Even when downloading smaller chunks, many original files are missing (in my case, the bulk of JPEG originals).
• Support initially gave misleading advice, then ultimately dismissed the issue rather than solving it.
Dropbox advertises this product as an alternative to Time Machine, but unlike Time Machine, you cannot reliably get your data back. A backup that cannot be restored at scale is not a backup.
This product may be acceptable for small, casual datasets. It is unfit for any serious or archival use.
I end up having issues with their service every once in a while but still using it. Their latest update where it is going to work like windows in horrible. What I used to be able to copy to an external hard drive is no longer possible because now it first tries to copy to the hard drive before copying it to the external drive. Hope they revert back to the old protocols.
I end up having issues with their service every once in a while but still using it. Their latest update where it is going to work like windows in horrible. What I used to be able to copy to an external hard drive is no longer possible because now it first tries to copy to the hard drive before copying it to the external drive. Hope they revert back to the old protocols.
I will be disputing all charges from this horrible company and ripoff service. I used it for several months - then it deleted soooooooo many of my files, for no reason at all. I'm currently downloading everything that's left - I went to this stupid site b/c this was supposed to be easier but it won't even let me download full folders...
I have been trying to cancel my account for the past 2 weeks. Customer service is non-existent and Dropbox makes it purposefully challenging to leave. You cannot find a link on their "Help" page to cancel. There is no live help nor a phone to call. It is scam and I believe illegal. Horrible experience.
Dropbox is an absolute joke.If you back up an external drive and that drive crashes, congratulations — you’ve just discovered that Dropbox “Backup” is basically useless. You cannot restore the backup to a new drive. Let that sink in. A backup service that can’t restore to new hardware.Your only option? Crawl to the web interface like it’s 2005 and manually download your own data. And it gets worse: you can’t even download large folders. Try it and you’ll be slapped with “too many files” or ZIP limit errors. So instead of restoring a drive, you’re forced to download a few folders at a time, over and over, for thousands of folders. Absolute insanity.The desktop app? Useless.Normal sync? Disabled.Bulk restore? Nope.Disaster recovery? Laughable.Dropbox Backup is not a backup — it’s a data hostage situation. It’s fine for a couple of documents, but if you trust it with real data, you’re asking for pain. I paid for 2TB and got a masterclass in how not to design a backup product.If you value your time, your sanity, or your data: stay far away from DropboxOur company has 40 team members, we are all moving to Google Drive...
I have had a Dropbox account for several years - and I find them adequate, at best. Last year, in an effort to consolidate expenses, I signed up for their annual subscription service - April 3, 2025 -and paid $199.99. Somebody didn't get the memo, because they continue to bill me MONTHLY @$33.97. Full disclosure: when I signed up for the annual plan, it was NOT the same email account I use for the monthly. I wrote to them about this - they say that they emailed me to explain how to transfer files from the monthly to the annual. That email must have gone to my SPAM file, because I NEVER received it. To make matters worse, they continue to hound me every month on the original monthly plan for payment. Try to get to speak to someone either on the site or, dare I make the suggestion, on the TELEPHONE - you know that device the entire world uses for texting. ImpossibleI am writing to all of the sites about this and the BBB - ENOUGH IS ENOUGH. NB- I have screenshots of billing receipts if necessary.
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Dropbox is the easiest way to store, sync, and, share files online. There's no complicated interface to learn. Dropbox works seamlessly with your operating system and automatically makes sure your files are up-to-date. Available for Windows, Mac, and Linux.
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