dulux.co.uk

4.6
4.6 Based on 21 reviews

We want to help you gain confidence in colour, and inspire you to create your own beautiful living space. You are at the heart of what we do, and Dulux is here to support you at every step of the decorating process. Whether it be product or colour advice,...

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Average Rating

4.6

/
5

21 Reviews

5 Star
86%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

Merrilyn Johnson
Exceptional Assistance from the Representative!

I am thoroughly impressed with the support I received from the representative at the customer service team. We faced a challenging issue that required attention, and the communication throughout was outstanding. The representative managed everything with a friendly and supportive demeanor, going the extra mile to ensure the matter was resolved promptly and to my satisfaction. It's wonderful to work with someone so committed. Thank you!

5
Date of experience: Jan 06, 2026
Myrna Price
Truly Impressed

I'm truly impressed with the assistance I received from a representative at the customer service team. We encountered a difficult customer issue that needed resolution, and their communication throughout the process was excellent. It was managed with a friendly and supportive attitude, going above and beyond to ensure the situation was resolved quickly and to the customer's satisfaction. It's a pleasure to work with someone so dedicated. Thank you!

5
Date of experience: Jan 06, 2026
Quick Response

Quick response, question addressed.

5
Date of experience: Jan 04, 2026
Mason Griffin
Product Information

5
Date of experience: Dec 27, 2025
Georgia Foster
First Review on a Trusted Platform

First review on a trusted platform. Established painting and decorating contractor in the area since 1997. Recently tried out a new paint product. I frequently use another popular paint and was eager to compare this new option. Happy to share my thoughts. The consistency is good. Application was easy with both brush and roller. I haven't used it in an airless unit yet. The finish is nice and flat, perfect for the task at hand. I will definitely use it again for future projects.

5
Date of experience: Dec 18, 2025
MariaPilisi
Thank You for Your Exceptional Support

Thank you for your exceptional support! I wanted to take a moment to express my gratitude for your assistance with our paint issue. I truly appreciated how you followed up when I hadn’t yet responded—it demonstrated both attentiveness and professionalism. What impressed me most was your dedication to resolving the issue personally, rather than involving others. When my partner had already purchased an alternative product, you promptly offered a credit note for future use, ensuring we could still benefit from your support. Your proactive approach, clear communication, and thoughtful follow-ups made the process smooth and reassuring. It's a joy to work with someone so reliable and dedicated. Thank you again for everything—it made a significant difference.

5
Date of experience: Dec 15, 2025
Wasqua11
Helpful and Attentive Support

Helpful and attentive representative who managed my request.

5
Date of experience: Dec 12, 2025
Arkael73
Clarification on Paint Sheen Levels

We needed paint for our en suite and were sold a specific sheen by a local store. I didn't want too high a gloss on the walls, so I contacted the company to see if bathroom paint would be a better option. A very helpful representative clarified this for me.

5
Date of experience: Dec 07, 2025
Tucker Howard
Impressive Response and Guidance

The impressive response and guidance to my query were remarkable.

5
Date of experience: Dec 02, 2025
Lauretta
What Can I Say!

What can I say! Fabulous customer service, which is unfortunately rare these days! We just had a stunning color applied to our new bedroom walls, and it looks amazing! However, I had a question about a small detail, so I reached out, and they were incredibly helpful. We have another color arriving today for a different bedroom, and I can't wait to see it on the walls. I wish I had discovered this paint years ago! Just a note: it might not be suitable for high-traffic areas, as I doubt it would be durable enough. But other than that, I bet you'll love using this type of paint; it offers such a beautiful finish.

5
Date of experience: Dec 01, 2025

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Business Details

  • We want to help you gain confidence in colour, and inspire you to create your own beautiful living space. You are at the heart of what we do, and Dulux is here to support you at every step of the decorating process. Whether it be product or colour advice, our expert team is on hand to give you the guidance you need. Our aim is to respond to all contacts within 24 hours, answer telephone calls within 4 rings and answer live chats within 1 minute. No matter how big or small the project, Dulux can help you transform your home.See more

  • email duluxvirtual@akzonobel.com
  • call 03332227070
  • language https://dulux.co.uk

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