Review Time
I placed a mobile order on Monday, which was supposed to earn an extra 100 points. I activated the offer before placing my order; however, the activation did not go through immediately, and no one seems to know why. I contacted customer service after picking up my order to ask what happened, and I was told that the missing points cannot be added manually. This was a very disappointing experience for someone who is a regular customer
I entered a local cafe at 6 am feeling cheerful and greeted the staff with a smile and a friendly “good day.” Unfortunately, their reaction was quite unfriendly, asking me, “What do you want?” What I truly wanted was for them to be in a better mood. I will not be returning to this cafe again! Improved customer service is essential.
I visited a local cafe at 6 am, feeling cheerful and greeted the staff with a smile and a friendly “good day.” Unfortunately, their response was quite grumpy, asking me, “What do you want?” All I wanted was for them to be in a better mood. I won't be returning to this cafe again! Better customer service is crucial.
I don't understand why it’s the workers' responsibility to find coverage when someone calls off; isn’t that the manager's job? Plus, telling a young employee he smells bad and sending him home is unfair. He comes home smelling like cigarettes, but he doesn't even smoke.
I placed an online order for my favorite hazelnut and original blend just in time for the holidays. I also qualified for a free mug promotion. However, I received the hazelnut but not the original blend, and the mug arrived broken. I've tried to reach out through calls and emails but received no replies. Now, I won’t have enough coffee to share with my family, and I’m frustrated about the missing original blend or refund.
The service at a local cafe is consistently disappointing. When they mess up my order, I’m blamed for it even if my receipt shows otherwise. They seem frustrated with me for asking them to correct it, and it often ends up wrong again. I've decided to go out of my way to choose a different place instead.
I visited a cafe in Nottingham and had a very unsatisfactory experience. One staff member was rude when I asked for an extra cup, charging me a fee, which is fine, but his tone was unprofessional. I usually enjoy this location, but this time it was quite unpleasant. I hope management addresses this issue for better customer treatment in the future.
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