dunkindonuts.com

2.2
2.2 Based on 121 reviews

Sip into Dunkin' Donuts and enjoy America's favorite coffee and baked goods chain. View menu items, join DDPerks, locate stores, discover career opportunities and more....

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Average Rating

2.2

/
5

121 Reviews

5 Star
21%
4 Star
2%
3 Star
7%
2 Star
11%
1 Star
59%

All Reviews

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Review Time

Zinaida Avdic
I placed a mobile order on Monday, which was supposed to earn an extra 100 points. I activated the o

I placed a mobile order on Monday, which was supposed to earn an extra 100 points. I activated the offer before placing my order; however, the activation did not go through immediately, and no one seems to know why. I contacted customer service after picking up my order to ask what happened, and I was told that the missing points cannot be added manually. This was a very disappointing experience for someone who is a regular customer

3
Date of experience: Feb 17, 2026
Miriam Wilson
Disappointing Experience at a Morning Visit

I entered a local cafe at 6 am feeling cheerful and greeted the staff with a smile and a friendly “good day.” Unfortunately, their reaction was quite unfriendly, asking me, “What do you want?” What I truly wanted was for them to be in a better mood. I will not be returning to this cafe again! Improved customer service is essential.

1
Date of experience: Jan 13, 2026
Porter Powell
Unpleasant Staff Interaction

I visited a local cafe at 6 am, feeling cheerful and greeted the staff with a smile and a friendly “good day.” Unfortunately, their response was quite grumpy, asking me, “What do you want?” All I wanted was for them to be in a better mood. I won't be returning to this cafe again! Better customer service is crucial.

1
Date of experience: Jan 13, 2026
thelama90
Incorrect Order

I received the wrong order with the wrong name. I reached out to customer support via email twice, but got no response. The phone lines indicate they are closed, and the app states that the messaging assistant is down.

1
Date of experience: Dec 29, 2025
JR82
Management Issues

I don't understand why it’s the workers' responsibility to find coverage when someone calls off; isn’t that the manager's job? Plus, telling a young employee he smells bad and sending him home is unfair. He comes home smelling like cigarettes, but he doesn't even smoke.

2
Date of experience: Dec 22, 2025
Florence Clark
Order Mix-Up

I placed an online order for my favorite hazelnut and original blend just in time for the holidays. I also qualified for a free mug promotion. However, I received the hazelnut but not the original blend, and the mug arrived broken. I've tried to reach out through calls and emails but received no replies. Now, I won’t have enough coffee to share with my family, and I’m frustrated about the missing original blend or refund.

2
Date of experience: Dec 17, 2025
CJ29
Order Never Delivered

I ordered online, but it was never delivered, and customer service is unresponsive about my refund. I will not be ordering again.

1
Date of experience: Dec 16, 2025
B00mKid
Consistently Poor Service

The service at a local cafe is consistently disappointing. When they mess up my order, I’m blamed for it even if my receipt shows otherwise. They seem frustrated with me for asking them to correct it, and it often ends up wrong again. I've decided to go out of my way to choose a different place instead.

1
Date of experience: Dec 02, 2025
Harwood Patterson
Nostalgic Treats

The donuts remind me of my childhood, delicious and delightful!

5
Date of experience: Nov 13, 2025
RegBil31
Disappointing Visit

I visited a cafe in Nottingham and had a very unsatisfactory experience. One staff member was rude when I asked for an extra cup, charging me a fee, which is fine, but his tone was unprofessional. I usually enjoy this location, but this time it was quite unpleasant. I hope management addresses this issue for better customer treatment in the future.

1
Date of experience: Nov 11, 2025

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Business Details

  • Sip into Dunkin' Donuts and enjoy America's favorite coffee and baked goods chain. View menu items, join DDPerks, locate stores, discover career opportunities and more.

  • language https://www.dunkindonuts.com

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