Review Time
Social housing in Mallard Meadows isn’t working properly. The agency responsible for tenants has started placing people with criminal records and drug users in the properties. After contacting them multiple times through official complaints, they refuse to take any action or remove them. The neighbourhood is already becoming unsafe before the development is even finished, and it’s worrying to imagine what will happen if they build more of these houses.
We are extremely disappointed with our experience with David Wilson Homes and would not recommend them based on our experience.
We have had two major defects in our new home, neither of which have been dealt with in a timely or satisfactory way.
Firstly, we experienced a major drainage issue that resulted in sewage backing up into the property, and our new home smelling of excrement. This issue took several months to resolve. The first attempted fix failed, meaning that sections of our internal flooring had to be removed and the concrete subfloor had to be drilled and broken up on two separate occasions, causing significant noise, dust, and disruption. This was hugely inconvenient, and at one point required us to spend several nights in a hotel.
Secondly, we have had an ongoing issue with a bay window that often leaks significant amounts of water directly into our living room when it rains. This is a serious water ingress problem. Three attempted fixes have failed to resolve it. On one occasion we waited around two months for David Wilson Homes to even arrange an inspection, despite repeated chasing.
The response from David Wilson Homes to both minor and major issues has been consistently poor. Communication is slow, follow-up is lacking, and there appears to be no sense of urgency even when dealing with fundamental defects.
Despite these being serious problems, and despite raising a formal complaint, the Regional Head of Customer Care does not seem at all interested and will not engage with us. We made a formal complaint and received no response. The Customer Care team consistently fails to respond to emails promptly and our assigned point of contact is typically not available by phone. Follow-up (when it happens at all) is slow. We reached out to various members of the David Wilson Homes on-site team to try and rectify the problems, but this didn’t stop both of these serious issues taking months to be resolved. We even escalated to members of the board of directors, but never received a response.
The water ingress problem remains unresolved. At present, we are living in a house that is not watertight, and this ongoing defect is not being treated with the urgency or seriousness it warrants.
We are leaving this review as a factual and honest account of our experience to date. Should these issues be properly resolved, we would of course update it accordingly.
If anyone from David Wilson Homes wishes to engage constructively and resolve this matter, the customer care team responsible for Manor Chase will be able to identify our case.
We recently acquired a newly built property in the area and have experienced outstanding service from the site team. The builders have been incredibly helpful, particularly the site manager, who has truly excelled. From the moment we moved in, any minor issues that arose were addressed promptly, and the site manager has always been accessible whenever we required assistance.
All the site managers and staff have been very supportive, but the site manager, in particular, has excelled at communicating, addressing our concerns, and resolving issues at times that suited us. We genuinely appreciate the care and effort demonstrated. Thank you for making this experience smooth and enjoyable.
We are both incredibly happy that we selected this location, but even more so that we chose a home from this builder. The team, including the representatives, made our transition seamless and enjoyable. Our new residence is warm, comfortable, and so well designed that it feels like we've been here for years (I'm writing this on our fourth day). The fixtures are of excellent quality.
The team is quick to assist with any questions you may have. Thank you very much.
Escalation through the relevant authority is now essential. After expressing concerns about my boundary fence being incorrectly positioned, the matter remains unresolved, hindering my ability to fully enjoy my garden. What frustrates me the most is that genuine concern only appears during the review period of the relevant authority. That's when representatives show up, but once that period is over, the same unresolved issues linger without any action or accountability. Despite my repeated communications and patience, the developer has prioritized fencing for a neighboring property—the very home my fence was adjusted for—while my own boundary remains unaddressed. This has been raised several times, including publicly, with no progress. Consequently, I am now formally escalating this issue through the relevant authority. Homeowners should not have to pursue basic boundary corrections for over a year after moving in.
We received exceptional service from the team today, who came to paint a couple of doors and a wall for us. Nothing was too much trouble, and they left their work areas clean and tidy. All of this was done with a smile. Thank you!
Our experience with the service at this development has been extremely disappointing, leaving us in a state of uncertainty for over six months. Initially, we approached the company regarding their part exchange scheme, only to be informed it wasn't available due to our property's status. Although this was frustrating, we accepted it. They then promoted their “Move Maker” scheme, which was supposed to facilitate the sale of our home while covering estate agent fees. However, it wasn’t clearly communicated that these fees would be deducted from the cash incentive they offered. A third-party firm managed the Move Maker process, which hindered direct communication. The agents handling our sale were not allowed to discuss offers with us directly; all communication had to go through this third party. We were also required to sign an agreement stating that if we sold our property through one of their agents within a year, but did not buy from them, we would owe a 1% finder’s fee. We accepted an offer on our home and reserved a plot. We were then pressured to pay a £1,500 deposit for fitted wardrobes before finalizing contracts, which made us uneasy. However, we were assured that final fittings were imminent and it was urgent, so we reluctantly complied. Unfortunately, our buyers withdrew at the last moment due to mortgage issues. Initially, the company agreed to keep our plot off the market while we searched for a new buyer, which we appreciated. As that period came to a close, they suggested extending this if we lowered our asking price. They also hinted at potentially reducing the new build's price if we received a lower offer. Sadly, these discussions were verbal, and we lack written confirmation. We lowered our asking price in good faith. Two days later, we learned our reserved plot was being put back on the market. This was incredibly disappointing, especially since the property was then advertised with fitted wardrobes — which we had partially paid for — as an incentive for new buyers. Despite this setback, we continued to market our home and received another offer three days later. Since this offer was lower than the previous one, we requested a minor reduction on the new build to align with our existing mortgage offer. We were then informed that the plot had already been sold, and no reduction would have been offered regardless. This was particularly frustrating given previous assurances that the plot would likely not receive interest so quickly. We were offered a similar plot, but at a £9,000 higher price, with a build completion 4–5 months later and none of the original incentives. This situation has left us in a tough position of having to decline a genuine buyer for our home, as we now have no onward purchase and would incur a 1% finder’s fee if we chose a non-company property. We are also trying to recover the £1,500 deposit for the wardrobes, but have been informed it’s at management’s discretion since the wardrobes are now fitted. While we understand that a plot cannot be held indefinitely, we reduced our property price and continued marketing it in good faith based on assurances we received. At no point have we received an apology or acknowledgment of the predicament we are in. Given our experience, I would advise caution when dealing with this service, particularly the sales team at this location. Specifically, I would recommend: 1. Avoid the Move Maker scheme. Opt for a cash incentive instead to avoid being tied exclusively to this company. 2. Do not commit to extras like fitted wardrobes before contracts are exchanged, as these may be sold to other buyers and not refunded if your purchase falls through. 3. Ensure that all agreements or assurances are documented in writing via email. This entire process has been stressful, time-consuming, and profoundly disappointing.
Both representatives have been remarkably helpful and informative. The remote viewing and booking process worked flawlessly. One of them conducted a live viewing via phone with great detail, taking the time to answer all questions. We're grateful for their assistance from viewing to reservation.
Our experience with the company at this location has been very disappointing, leaving us in limbo for over six months. We initially inquired about their part exchange scheme but were told it was unavailable due to our property's status. They then suggested their “Move Maker” scheme, which was supposed to help sell our home while covering agent fees, but it wasn't clear that those fees would be deducted from their cash incentive. A third-party firm managed this process, limiting direct communication. We were required to sign an agreement that would impose a finder’s fee if we sold through one of their agents but didn't purchase from them. After accepting an offer on our home and reserving a plot, we were pressured to pay a £1,500 deposit for fitted wardrobes before contracts were finalized, which made us uneasy. Unfortunately, our buyers withdrew due to mortgage issues. The company initially agreed to keep our plot off the market while we searched for a new buyer but later suggested we lower our asking price to extend this. We complied in good faith, only to find our reserved plot was put back on the market shortly after. This was extremely disappointing, especially since the property was then advertised with fitted wardrobes as an incentive for new buyers. Despite securing another offer, we were informed the plot had already been sold and that no reduction would have been offered regardless. This has put us in a difficult position, having to decline a genuine buyer for our home. We are also trying to recover the £1,500 wardrobe deposit, but it's at management’s discretion now. While we understand a plot can't be held indefinitely, we feel misled and have not received any acknowledgment of our situation. I would advise caution when dealing with this service, especially their sales team, and recommend avoiding the Move Maker scheme, not committing to extras before contracts, and ensuring all agreements are documented.
Claim your business profile now and gain access to all features and respond to customer reviews.
New homes for sale with David Wilson Homes. With a wide range of homes available and many offers and schemes to be had, now is the best time to buy a new home
imdtouch.com
gaosale.com
honestaberoofing.com
steveapparel.com
victoriansliders.co.uk
liberty-group.co.uk
silumen.com
1laser.com
ascendamino.net
www.tuventanadealuminio.com
